Senior Endpoint Engineer

Senior Endpoint Engineer

Location: Alpharetta, GA - Charlotte, NC - Chicago, IL - Conshohocken, PA - Denver, CO - Fargo, ND - Garden City, NY - Houston, TX - Lubbock, TX - Morristown, NJ - Mt Juliet, TN - New York, NY - Purchase, NY - Topeka, KS Hybrid – 3 days onsite

Role Summary: Designs, engineers, and supports enterprise endpoint computing solutions across Microsoft Intune, Azure Virtual Desktop (AVD), Windows endpoints, and endpoint security platforms. Ensures secure, reliable, and efficient end-user computing services through automation, endpoint lifecycle management, policy governance, and platform optimization, enabling workforce productivity and maintaining a stable enterprise computing environment.

Responsibilities:

• Design, implement, and maintain enterprise Azure Virtual Desktop (AVD) environments.
• Serve as the technical Subject Matter Expert (SME) for Azure Virtual Desktop and related Microsoft technologies.
• Provide Tier 3/Tier 4 escalation support for virtual desktop infrastructure incidents and perform root cause analysis.
• Design & manage AVD host pools, application groups, workspaces, session hosts, and FSLogix profiles.
• Build, maintain, and optimize Windows 10/11 multi-session and single-session golden images.
• Monitor AVD platform health, user experience, capacity, and performance using Azure monitoring tools.
• Implement and maintain automated image creation, deployment, and lifecycle management processes.
• Collaborate with cloud, networking, identity, security, and infrastructure teams to ensure seamless AVD operations.
• Implement business continuity and disaster recovery strategies for AVD environments.
• Drive delivery of roadmap initiatives on schedule and in accordance with established quality standards.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence, and performance.
• Provide last tier support for operations and support teams, including root cause analysis and preventative analysis.
• Provide technical support with expert knowledge and act as an escalation point for the Desktop Operations team and anything related to the End User Computing environment, focusing on Endpoint Security Protection and application management.
• Collaborate with cross-functional engineering teams to design and implement endpoint solutions.
• Manage the Azure Virtual Desktop (AVD) environment, including creating images, deploying virtual machines, and monitoring platform performance.
• Develop automated solutions for deploying software packages, application patches/updates, and workstation images.
• Engineer, maintain, and support multiple Windows desktop images.
• Manage the entire lifecycle of global standard desktop and laptop models.
• Design and implement Microsoft Intune solutions that meet end user requirements.
• Create and manage Intune policies for application deployment, device compliance, and security configurations.
• Ensure seamless integration with other Microsoft 365 services.
• Design and deploy Windows 11 provisioning processes using Intune Autopilot. Configure and manage Windows Update for Business policies. Develop and maintain standardized Windows 11 deployment images.
• Design and manage Group Policy Objects (GPOs) in Active Directory to enforce security and configuration policies. Collaborate with the Active Directory team to ensure alignment with broader infrastructure goals.
• Implement security best practices and compliance policies within Intune. Monitor and respond to security incidents related to mobile devices and endpoints.
• Create detailed documentation of Intune configurations, Windows provisioning processes, and Group Policy settings.
• Maintain desktop images and modify SCCM task sequences as needed.
• Package, test, validate, and deploy enterprise applications.
• Maintain and expand the End User Computing knowledge base.
• Create new and maintain existing support documents to maintain high standards of quality in the delivery of End User Computing services.

Qualifications:

8+ years of IT infrastructure and endpoint engineering experience, including 5+ years designing and implementing Microsoft Intune solutions. 5+ years of systems engineering experience in a complex enterprise environment. Enterprise desktop engineering and endpoint support experience. Proven experience with Windows 11, Active Directory, and Group Policy management. Experience developing and testing software packages using InstallShield or equivalent packaging technologies. Experience managing VDI environments, preferably Azure Virtual Desktop (AVD). Expert-level experience in endpoint protection engineering and security controls. Advanced expertise with Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune. Expert knowledge of patch management, including BIOS, firmware, operating system, and application updates. Basic database administration knowledge, particularly Microsoft SQL Server.

General Qualifications:

Excellent written and verbal communication skills. Strong analytical, organizational, and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Strong collaboration and stakeholder engagement skills. Demonstrated commitment to continuous learning and professional development. Ability to work independently while contributing effectively within a team environment.

Education Requirements:

Bachelor's degree from an accredited college or university.