Service Advisor

Position Overview Join a premier luxury dealership known for delivering exceptional customer experiences. BMW of Sherman Oaks offers a fast‑paced, team‑oriented environment where Service Advisors play a critical role in customer satisfaction and retention. This role is ideal for an experienced advisor looking to grow within a respected brand. Average Earning Potential: $7500-$11000/month Work Hours and Schedule Department Hours: Monday – Friday 7:30AM – 6:00PM; Saturday 8:00AM – 5:00PM; Sunday: Closed. Position Schedule: Week1 – Monday–Friday, 8:00AM–6:00PM Week2 – Tuesday–Saturday, 8:00AM–6:00PM Responsibilities Service Advisors manage customer interactions, schedule service appointments, provide service estimates, coordinate with technicians and management, and ensure customer satisfaction and retention. Qualifications Proven experience as a Service Advisor, preferably with BMW or other luxury brands. Strong focus on customer satisfaction and retention. Excellent communication and relationship‑building skills. Ability to multi‑task and stay organized in a fast‑paced environment. Team player who works well with technicians, advisors, and management. Self‑motivated with a strong sense of urgency and accountability. CDK experience is a plus. Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Other Compensation & Incentives California pay range: $64,500.00–$161,800.00. The position is performance driven and eligible for short‑term and/or long‑term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and bonus opportunities such as Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job‑related knowledge, and location. Requirements High School graduate or equivalent, 18 years or older. Equal Opportunity Statement We are a drug‑free workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr Lithia Motors, Inc