Service Advisor

Job Description

Job Description

Position Overview

We are seeking a motivated and customer-focused  Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery.

This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day.

Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude.

• Greet customers promptly and professionally

• Accurately document customer concerns and vehicle information

• Communicate repair recommendations clearly and confidently

• Provide cost estimates and secure customer authorization

• Coordinate workflow with technicians and parts department

• Provide proactive status updates to customers

• Review completed repairs and invoices with customers

• Handle warranty, customer-pay, and internal repair orders

• Maintain CSI-focused service experience

• Manage multiple repair orders simultaneously in a high-volume environment

Preferred:

• Previous automotive service advising experience

• Knowledge of vehicle maintenance and repair terminology

• Experience with dealership management systems (DealerTrack)

Also Considered:

• Strong background in retail, hospitality, or commissioned sales

• Proven customer service experience

• Ability to upsell services professionally and ethically

• Strong communication and interpersonal skills

• Sales confidence without being pushy

• High level of organization and follow-through

• Ability to stay calm under pressure

• Accountability and attention to detail

• Team-oriented mindset

• Reliable attendance and punctuality

• Competitive base pay + performance-based bonus

• Free Health Insurance (Dental and Vision are also available)

• Paid time off

• 401(k) 

• Ongoing training and career advancement opportunities

Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.

• Full-time (7:00am-5:30pm)

• Saturdays required - (7:00am-12:00pm, rotating schedule)

We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.