Patient Care Coordinator - Lone Tree Family Practice

Patient Care Coordinator

OnPoint Medical Group is searching for an outstanding Patient Care Coordinator to join our team at Lone Tree Family Practice! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network, with a unique, progressive model of Physician Leadership in each of our family, internal medicine, OB-GYN and pediatric practices. OnPoint Medical Group is committed to expanding access to high-quality healthcare in our surrounding communities, in the most effective and affordable manner possible.

About the Role

The Patient Care Coordinator plays a vital role in ensuring a seamless and positive experience for patients within a healthcare setting. This position is responsible for managing patient registration, scheduling appointments, and coordinating communication between patients and healthcare providers. The coordinator acts as the first point of contact, providing exceptional customer service while handling sensitive patient information with confidentiality and professionalism. By efficiently managing patient billing and insurance verification, the role supports the financial and operational aspects of the healthcare facility. Ultimately, the Patient Care Coordinator contributes to the overall quality of care by facilitating smooth administrative processes and fostering effective patient-provider relationships. This position typically reports to the Front Office Supervisor but will also take directions from the Practice Manager.

Responsibilities

Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information.

Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules.

Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette.

Verify medical insurance coverage and assist patients with billing questions and payment processing.

Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards.

Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified.

Skills

The Patient Care Coordinator utilizes healthcare registration skills daily to accurately input and verify patient information, ensuring smooth check-in processes. Proficient computer knowledge is essential for managing electronic health records, scheduling software, and billing systems efficiently. Front desk and telephone etiquette skills are critical for creating a welcoming environment and handling patient communications professionally. Understanding medical insurance and patient billing allows the coordinator to assist patients with financial inquiries and insurance verification effectively. These combined skills enable the coordinator to support both administrative operations and patient satisfaction consistently.

Minimum Qualifications

High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.

Proficiency in using computer systems and electronic health record (EHR) software.

Strong communication skills, both verbal and written, with excellent telephone etiquette.

Preferred Qualifications

Experience working in a primary care or outpatient clinic setting.

Familiarity with healthcare compliance standards such as HIPAA.

Certification in medical office administration or patient coordination.

Ability to handle multiple tasks efficiently in a fast-paced environment.

Knowledge of medical insurance processes, patient billing, and appointment scheduling.

Proven experience in healthcare registration or front desk operations within a medical or clinical environment.

Job Elements and Working Conditions

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.

Occasionally required to walk; sit, stoop, kneel, crouch, or crawl.

Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Benefits Offered

Health insurance plan options for you and your dependents

Dental, and Vision, for you and your qualified dependents

Company Paid life insurance

Voluntary options for short-term disability, and long-term disability coverage

AFLAC Plans

Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately

PTO accrued

Salary: $20 - $24 / hour

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.

Applicants can redact age information from requested transcripts.