Call Center Inside Sales

Professional Alternatives

CSR Sales Representative

The CSR Sales Rep will provide a personalized sales experience by helping customers compare and select electricity plans that meet their needs and budget. You'll also have opportunities to recommend additional home services, including internet and home security solutions.

Key Responsibilities

Engage customers and build rapport through phone conversations
Identify customer needs and recommend the best energy plans
Educate customers on available services and cost-saving options
Upsell and cross-sell additional home services when appropriate
Address customer concerns and overcome objections using consultative sales techniques
Close sales and deliver exceptional customer service
Maintain accurate customer information within CRM systems
Continuously learn about industry trends, products, and services
Meet and exceed sales and performance goals

Qualifications

Required

2+ years of call center experience
2+ years of inside sales, customer retention, or related sales experience
Strong communication and relationship-building skills
Ability to multitask and work efficiently in a fast-paced environment
Experience using CRM systems, email, and web-based applications
Positive attitude with a strong desire to learn and grow
Ability to work flexible schedules, including evenings and Saturdays

Preferred

Energy industry experience
Home services sales experience
Customer service and consultative selling background

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

Professional Alternatives

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Vacancy posted 2 days ago

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