Bilingual Call Center Representative (English/Spanish)

About PHP Agency PHP is a life insurance field marketing organization headquartered at Fountain Place in downtown Dallas offering part‑time and full‑time opportunities to individuals pursuing careers as life insurance agents. Job Summary A Call Center Representative serves as the primary point of contact for customers, handling inbound and outbound calls to provide information, resolve issues, and ensure a positive customer experience. Job Responsibilities Provide timely, clear responses to customer questions, ensuring accurate information and effective resolutions. Deliver attentive, solution‑focused support to customers while maintaining a positive and professional experience. Reach out to clients and customers to update them about the company’s latest products, services, and policies. Assist callers in troubleshooting, navigating the company’s website, or using the products or services. Review and update customer or client accounts with information about billing, shipping, warranties, and other account‑related details. Work together with other call center staff to enhance customer service. Assist in training new employees and educating them about the company’s customer management policies. Experience and Skills Bilingual in English and Spanish. 1 year experience in a Call/Contact Center, administrative or similar role. Excellent communication skills, both written and verbal. Superior active listening abilities. Exceptional interpersonal skills and the ability to build rapport. A patient and empathetic approach. Strong organizational and time‑management skills. Ability to adapt and be flexible. Comfortable in fast‑paced work environments. Troubleshooting abilities, either basic or advanced, depending on the role and industry. Proficiency in using computers. Phone skills, including experience with complex or multi‑line phone systems. Comprehensive knowledge of the company’s products and/or services. Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area. Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO

FSA/HSA

Life Insurance Short‑Term and Long‑Term Disability Equal Opportunity Employer Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr Integrity