Client Manager/Parole Officer - Youth Service Counselor II - Southern Region

About the Division of Youth Services The Division of Youth Services (DYS) provides a continuum of residential and non‑residential services that encompass juvenile detention, commitment, and parole. DYS is the agency statutorily mandated to provide for the care and supervision of youth committed by the District Court to the custody of the Colorado Department of Human Services. The Division operates numerous secure facilities that serve youth between the ages of 10 and 21, who are pre‑adjudicated, sentenced, or committed. The Division also contracts with numerous private residential and non‑residential service providers throughout the State. For pre‑adjudicated youth, the Division is also responsible for the management and oversight of Colorado Youth Detention Continuum, a State‑funded, locally administered program that provides services to youth at risk of further progressing into the juvenile justice system. In addition to residential programming, the Division administers juvenile parole services throughout the State, which includes case management to ensure community safety. About the Unit This work unit manages a continuum of services and programs to assess, treat and serve youth committed to the Colorado Department of Human Services, Division of Youth Services (DYS). These youth may be committed and in the custody of the DYS, or under parole supervision of the DYS. The unit is also responsible for ensuring the safety and security of youth, staff and the community according to the laws of Colorado. Purpose of this Position The purpose of this position is to develop and monitor an individualized continuum of care for delinquent youth between the ages of 10 and 21 who are sentenced to the Department of Human Services from the time of commitment to discharge. The role of the Client Manager/Parole Officer is to provide overarching case management and facilitate a multi‑disciplinary team for each youth assigned, through assessment, developmental planning, monitoring service delivery, and maintaining accurate records. Job Duties Case Management/Case Planning Case Plan development and management for caseloads averaging 8‑10 youth. Facilitate the multidisciplinary team assessment staffing and identify treatment domains, service needs, treatment goals, safety issues and other needs or concerns. Engage client families and encourage their involvement with clients. Complete releases and collect all identifying documents. Initiate and finalize placement decisions. Complete ongoing risk assessments (YASI) throughout the life of the case. Identify and broker services for youth as identified by the multidisciplinary team, utilizing YASI for decision making. Develop timelines for service delivery. Write the Youth Development Plan. Conduct case conferences with youth, family, providers, and other multidisciplinary team members. On‑going monitoring of plans including monthly case reviews, multidisciplinary team meetings and family consultations; revision of plans as necessary. Introduce youth to a trauma responsive safety plan. Introduce youth to the client portfolio and engage the multidisciplinary team in the portfolio to support ongoing transition. Provide reinforcements and sanctions in response to youth behavior. Complete six‑month administrative reviews. Use trauma‑informed tools for facilitating monthly meetings. Mediate youth issues with courts, agencies, law enforcement, families, and service providers. Execute emergency placements for youth needing psychological services, housing, family mediation, and safety. Provide emergency notifications and consultations. Compile, copy, and distribute required documents for contract vendors, Community Review Boards (CRB), Parole Board and the Interstate Compact office. Present cases and make recommendations to the CRB, Parole Board and courts. Compile reports and/or give testimony to the courts as required. Negotiate for services, court dispositions, filing and dropping of charges, placements, and treatment resources. Learn and reference the Colorado Children’s Code, DYS Policy and Procedure, IV‑E Regulations, Court Orders, and other applicable guidelines when making decisions related to clients. Date Management and Record Keeping Update computerized client record systems in various databases. Complete required documentation for LOS (Length of Stay) extensions and reclassifications, and complete YASI re‑assessments and contact notes as needed. Maintain the official DYS client file. Complete the monthly review form and ensure proper distribution. Close out official case files to closed records. Create and/or update all other documentation related to the youth, as necessary. Understand laws surrounding confidentiality and maintaining secure digital communications. Follow Division policies for electronic communication and requests for information. Be familiar with the Colorado Open Records Act, what is considered public information, and the importance of language, professionalism, and confidentiality in all correspondence. Parole Planning and Supervision Facilitate pre‑parole staffing. Develop release/parole plan, schedule parole hearings, and comply with required reporting and scheduling timeframes. Present cases at parole hearings. Recruit, develop, advise, negotiate, monitor, and supervise contracted parole services. Supervise youth; maintain contact with family, law enforcement, and community agencies. Identify community safety issues and concerns. Make decisions regarding parole violations and complete all necessary documentation and communication with stakeholders. Reference and utilize strategies outlined in the client portfolio. Engage the multidisciplinary team to support continuing needs of the youth on parole. Engage family/community members who can provide sustainable positive resources to enhance successful community re‑entry and sustainability. Community Involvement Attend community meetings relevant to the Division of Youth Services and its clients; explain DYS policies and procedures to interested parties. Participate on boards, committees, planning groups relevant to Youth Services. Assist the regional office in the development of community services/programs and the identification of duties as resources change. Apprise Regional Office leadership team of changes, needs, etc., in assigned geographic areas. Other duties as assigned. Minimum Qualifications Six (6) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years. Preferred Qualifications Work experience with and knowledge of Southern Region community agencies, judicial system, law enforcement, education system and service providers. Master’s degree. Self‑directing, motivated individual who can make decisions with limited supervisory direction. Extensive knowledge of Criminal Justice System, Human Services Agencies, and current treatment modalities. Flexible and comfortable with change. Current Colorado Driver’s license with the ability to drive in urban and rural communities. Willingness to visit clients/families in their residence. Knowledge of computers and data entry. Previous case management experience. Relatable experience as a current or previous State of Colorado employee. Highly Desirable Competencies Bilingual. Conditions of Employment A pre‑employment criminal background check will be conducted. Felony convictions or related misdemeanors may disqualify applicants. Must be a minimum of 21 years of age, with no felony convictions or history of domestic violence. Possess and maintain a valid U.S. driver’s license. Travel within the State of Colorado to meet with community partners and clients in the Southern Region Catchment area. Must be available by phone for urgent matters and emergencies to answer questions, provide input or complete necessary paperwork. Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and explain why the prior termination should not disqualify them from the current position. Equal Opportunity Employer The State of Colorado is an Equal Opportunity Employer. ADAA Accommodations CDHS is committed to providing reasonable accommodations for qualified individuals with disabilities in the application and employment process. #J-18808-Ljbffr State of Colorado