Sales Manager

JOB SUMMARYThe Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight. RESPONSIBILITIESMust be able to facilitate functions as described in all levels of sales and coordination job descriptionsProvide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members.Contribute to the design and implementation of programs and projects which impact the departmentEnsure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costsEnsure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market placeMotivate team members to achieve a consistent level of performance with sales goals and other Metrics for the departmentExperience in understanding and handling difficult/escalated clientele situationsAssist team members with priority issuesMonitor, track, and report on the productivity, performance, and quality of the sales and coordination individualsIdentify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely mannerEnsure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to returnFacilitate ongoing product training opportunities for team membersDevelop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center AdministrationEnsures all team members are current on all procedures, policies, and guidelines through training and communicationDevelop and recommend operating policy and procedural improvementsOther duties as assignedQUALIFICATIONSEducationHigh school diploma or equivalent ExperienceMinimum 5 to 7 years experience in sales, or related transferable skillsLeadership experienceCustomer-centric and Internet savvyStrong MS Office skillsExperience in understanding and handling difficult/escalated clientele situationsPreferred Qualifications:Associates or Bachelor’s degreeRestaurant supply/commercial food service experienceBilingual SpanishSkills:A manager should be able to work under minimal supervision and have experience managing projectsEmulates professionalism for others to modelSuperior time-management skillsAbility to multi-task and stay focused on critical objectivesA positive, can-do attitude is a mustAble to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essentialAbility to write short correspondenceAbility to accurately spellAbility to speak and write English in a clear, understandable mannerAbility to accurately follow detailed procedures and processesAbility to work with a diverse group of peopleAbility to work comfortably under pressureAbility to work independently and with a group on various on-going projects simultaneouslyMust be able to perform basic arithmetic calculations (e.G., addition, subtraction, multiplication, division, and percentage functions.)Ability to concentrate for extended periods of timeExcellent oral and written communication skillsAbility to plan and organize time and projects efficientlyExcellent critical thinking and problem-solving skillsAbility to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroupsAbility to act in an ethical, honest and professional manner at all timesDesire to work independently as well as in a team environmentMaintain discretion with all company information regarding customers, pricing, products, and proceduresPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobMust be able to sit for prolonged periods of timeMust be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etcMust be able to look at a computer screen for prolonged periods of time and typeRequires the ability to read written instructions, reports and other documentationThe employee must occasionally lift, carry and/or move up to 30 poundsSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focusThe employee frequently is required to talk or hearThe noise level in the work environment is usually light to moderateWorking Conditions:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States. #LI-DF1