Online Helpdesk Tech

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Job Function

Work cooperatively to provide technical support for online, hybrid, and web-enhanced courses using Canvas and related tools within the Online Learning department.

Job Responsibilities

• Provide exceptional customer service in a courteous, professional manner
• Provide support to the full-time and part-time Online Learning Department staff
• Provide accurate technical Canvas support for faculty, staff, and students.
• Troubleshoot software and other second level problems directly related to Canvas's functionality.
• Create, copy, or modify Canvas courses on an ongoing semester schedule.
• Assist in investigating technical issues, running technical backend processes, running reports, and sending communication based on the Online Learning department's needs.
• Maintain current knowledge and skills with respect to hardware and software used at the College and in the Center for Teaching & Learning.
• Develop and update documentation, such as procedure manuals and Online Learning help resources.
• Train others as assigned by the Manager or Coordinator of Online Learning.
• Participate in technical meetings
• May undertake projects for the Center for Teaching & Learning as assigned.
• Work in a team environment to meet or exceed performance goalsPerform other duties as assigned.

Education

High school diploma or equivalent.

Qualifications

Demonstrated communication, customer service, data entry skills and computer and Windows maintenance abilities. Excellent writing and verbal skills are required.