Service Manager

At RMS Roller-Grinder, our Service Department is more than a support function. It is where our reputation is proven every day. When our team shows up at a customer’s facility, they represent the craftsmanship, discipline, and care that RMS stands for. The Service Manager plays a critical role in making sure that standard is consistently delivered. We are looking for a LEADER who understands that culture and accountability are not opposites. They work together. This is a hands‑on leadership role focused on building structure, strengthening accountability, developing a high‑performing service team, and ensuring our customers experience the very best of RMS. What You Will Be Responsible For Leading the Service Team You will provide day‑to‑day leadership for 10-15 individuals in our Service Department , both in-house and in the field. Coordinate schedules and resources, ensuring team members have the tools and materials they need. Reinforce expectations around quality and professionalism and address challenges constructively. Helping team members grow in skill and confidence. Owning Safety & Compliance Safety at RMS is foundational. You will ensure proper documentation and follow‑up when incidents occur, oversee equipment readiness and vehicle compliance. Reinforce safety habits in both the shop and field and maintain strong organization and housekeeping standards. Protecting the Customer Experience Help maintain strong customer relationships by ensuring service work is thorough and professional and documentation is accurate. Assure issues are addressed promptly, and feedback is used to drive improvement. Bringing Operational Discipline Plan labor and resources responsibly, coordinate with vendors and millwright partners, and anticipate potential delays. Maintain oversight of tools, equipment, and departmental spending. Developing a Strong Team Culture Hold regular one‑on‑one conversations, provide honest and respectful feedback, recognize strong performance, address gaps early, and reinforce how each role contributes to RMS True North. Partner with the Plant Manager to identify talent needs and participate in candidate evaluation and hiring decisions. The Leader Who Thrives in This Role You are comfortable making decisions, holding standards without becoming harsh, communicating clearly, staying organized, understanding both people and operations, taking ownership, and believing culture is built through consistency. You are a mechanically fluent, people‑centered operations leader who values discipline, ownership, and long‑term team development. Travel Staying connected to field work ensures leadership stays practical and informed. National travel of 10-15% will be required with occasional overnights to visit customers and vendors. Background That Supports Success Valid driver’s license required. 2-4 years of leadership experience in service, operations, or a technical environment required. Mechanical or field service exposure. Experience coordinating teams and resources. Strong communication and organizational skills. Why RMS? We offer very competitive pay of: $36-$44/hour depending on experience. Flexible scheduling and family-oriented culture. Generous PTO – 3 weeks in your first year, up to 5 weeks after 5 years. Amazing benefits – Healthcare, dental, vision, performance incentives, 401K match up to 5%, and more! We believe in developing our people. If you show initiative and deliver results, there is room to grow here. If you are ready to LEAD a team, PROTECT the standard and STRENGTHEN the experience, we would love to connect. Apply TODAY! EOE #J-18808-Ljbffr