Customer Service Representative

Adecco is currently assisting a local Customer in their search for Customer Service Representative positions in Newport News, VA. This is a great opportunity to further your existing skills as a Customer Service Representative while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!

Responsibilities:

• Respond to Branch inquiries through ServiceNow and other communication channels while providing exceptional customer support

• Research and resolve order, shipment, delivery, inventory, and logistics-related issues in a timely manner

• Coordinate with distribution centers, vendors, carriers, and internal departments to ensure accurate order management and fulfillment

• Process order cancellations, shipping updates, address changes, freight reconsignments, and maintain detailed customer documentation

Requirements:

• Minimum 2 years of customer service or customer support experience, preferably in internal customer support or email-based support environments

• Proficiency with Microsoft Office Suite, including Outlook, Teams, and Excel

• Experience in supply chain, logistics, distribution, transportation, warehouse operations, or order management

• Strong written and verbal communication, problem-solving, organizational, and multitasking skills in a fast-paced environment

Perks:

• Shift: Hybrid schedule Monday and Friday remote; Tuesday through Thursday onsite, 9:00 AM to 6:00 PM EST

• Weekly paycheck

• Pay: $21.00 per hour

• Access to Adecco's Aspire Academy with thousands of free upskilling courses

This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Customer Service Representative position with Adecco in Newport News, VA, apply today.

Pay Details: $21.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.