Legal Operations Manager

The Role

DDN's legal team is small, fast-moving, and built to punch above its weight through clear processes, well-run systems, and a growing set of AI-assisted workflows that let a lean team support a rapidly growing global business. We're hiring a Legal Operations Manager to own the day-to-day systems that make that possible: contract lifecycle management, intake and triage, reporting, outside counsel operations, and knowledge management.

This is a hands-on role for someone who has worked inside legal operations at a high-growth technology company and knows how to keep a legal team's engine running smoothly someone who is as comfortable building a dashboard as they are refining an intake workflow or administering a CLM platform. You'll work closely with the Chief Legal Officer and cross-functionally with Sales, RevOps, Finance, and IT to keep legal's systems reliable, measurable, and easy for the rest of the company to use.

What You'll Do

• Own the legal side of contract lifecycle management intake, routing, templates, repository, and reporting in coordination with RevOps and Sales Ops on the Order Form, CPQ, and contract-management systems that feed legal's workflow.

• Run and continuously improve the legal intake and triage process, including how requests are classified, assigned, drafted, reviewed, and closed.

• Administer and optimize core legal technology, including the CLM platform and any legal spend / matter-management tools, and help identify where AI-assisted or agentic workflows (e.g., Claude, Cowork) can reduce manual work with good judgment about when to build versus buy.

• Build and maintain the reporting layer for the legal function contract cycle time, deal and request volume, workload, and SLA performance so leadership has a clear line of sight into how the team is performing.

• Own knowledge management for the team: keep playbooks, templates, and reference materials current, organized, and easy to find.

• Support outside counsel operations and the legal budget, including panel coordination, engagement tracking, and spend visibility.

• Help design and run operational cadences intake SLAs, approval gates, and handoffs with Sales, Finance, and Security that keep the legal function fast and accountable.

• Partner with the General Counsel on legal team initiatives and process improvements as the company scales, and provide operational support on M&A or other one-off transactions as needed (e.g., diligence and data-room coordination).

What We're Looking For

• 4+ years of experience in legal operations, business operations, or a similar role, ideally at a high-growth technology company.

• Hands-on experience administering CLM systems and other legal technology in a production environment.

• A track record of building or improving processes that measurably reduced cycle time or cost in a lean legal or operations environment.

• Comfort working with data you can build and maintain the dashboards and metrics a legal team and its leadership actually use.

• Strong cross-functional collaboration skills, with experience working across Legal, RevOps, Sales Ops, Finance, IT, or Security.

• Clear, direct written and verbal communication, with the ability to translate operational detail into something the team will actually use.

• Interest in (or hands-on experience with) AI-assisted and agentic workflows for legal and operations work, with sound judgment about when to build a solution versus buy one.

• Ability to work independently, manage multiple priorities, and operate at the pace of a fast-growing company.

Nice to Have

• Experience with outside counsel management, legal spend/budget tracking, or matter management.

• Experience helping stand up or scale a legal operations function.

• CLOC (Corporate Legal Operations Consortium) involvement or comparable community engagement.

Location

This role is based in DDN's New York City office and requires in-person collaboration a minimum of three days per week.