Bilingual Dental Assistant / Customer Service Representative - Full-Time | 1.0 FTE

Job Description

Job Description

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve. 

We are looking to hire a Dental Assistant / Customer Service Representative for their Dental Clinic to provide clinical, administrative, and staff support for a comprehensive dental services operation.

Schedule: Full-Time | 1.0 FTE

What You’ll Do

Key Responsibilities

• Provide chairside assistance to the dentist during dental procedures
  
• Prepare, sterilize, and organize dental supplies and equipment in accordance with OSHA and clinic standards
  
• Maintain housekeeping records
  
• Set up trays for dental procedures
  
• Take radiographs as directed by the dentist, when appropriately trained in radiation safety
  
• Develop and process dental radiographs according to provider orders
  
• Assist with monitoring and maintaining radiation safety procedures and protocols
  
• Order and maintain inventory of dental clinic supplies
  
• Interact with and process dental clinic patients
  
• Perform telephone triage and conduct patient interviews
  
• Maintain dental laboratory slips
  
• Create and maintain dental records in accordance with established protocols and procedures
  
• Assist with monthly reporting and quality improvement activities
  
• Ensure smooth patient flow by promptly checking in patients, communicating next steps, and monitoring dental patient flow
  
• Verify patient eligibility and assist patients with enrollment in additional programs based on program qualifications
  
• Confirm and update patient demographic, insurance, and other required information in the EMR
  
• Collect payments and comply with the health center’s cash-handling procedures as outlined by the Finance Department
  
• Obtain required patient information, including photo ID, insurance card, Medi-Cal, Medicare, and/or Social Security card
  
• Perform miscellaneous job-related duties as assigned by the Lead Dental Assistant
  

What We Are Looking For

Certifications and Experience

• Certificate from an accredited dental assisting program, if certified
  
• Proof of completion of a board-approved 8-hour infection control course
  
• Successful completion of a California Board of Dental Examiners-approved radiation safety course
  
• 1–2 years of experience directly related to the position duties and responsibilities (prior dental experience required)
  
• Current BLS certification
  

Additional Skills and Attributes

• Bilingual English/Spanish proficiency required
  
• Current knowledge of and ability to follow comprehensive dental clinical procedures and protocols
  

Compensation and Benefits:

• Competitive Pay
  
• Medical, Dental and Vision Insurance
  
• Holiday Vacation and Sick Leave
  
• Employee Assistance Program
  
• Life Insurance (Basic + Voluntary)
  
• Tuition Reimbursement
  
• 403(b) Retirement plan with 6% match
  

If you’re a detail-oriented and compassionate professional who enjoys supporting both patients and dental teams, we’d love to hear from you. Join a mission-driven health center where your skills can contribute to a welcoming patient experience and quality community care. Apply today to take the next step in your dental career!