Patient Services Representative - Bilingual (preferred) | Full-Time

Pomona, United States | Posted on 09/14/2026 We are seeking dependable Customer ServiceRepresentatives to deliver exceptional service and enhance the patientexperience by ensuring a welcoming, timely, and accurate check-in process. Reporting to the Clinic Manager, the CustomerService Representatives are responsible for greeting and assisting patients andvisitors with courtesy, professionalism, and respect while creating a positivefirst impression. Schedule: Full-Time What You’ll Do Key Responsibilities Welcome patients and clinic visitorswith a warm, friendly smile Greet and assist all patients andvisitors promptly, courteously, and professionally Treat patients, visitors, and staff withdignity, kindness, and compassion Deliver exceptional customer service toenhance the patient and staff experience Support smooth patient flow by promptlycompleting check-in and communicating next steps Verify patient eligibility and assistwith enrollment in additional programs based on program qualifications Verify and update patient demographics,insurance, and other required information in the EMR Collect payments and follow cash-handlingprocedures established by the Finance Department Obtain required patient documentation,including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards Assist patients with completing requiredforms Notify back-office care team memberswhen patients complete the check-in process Confirm appointments & follow up onappointment no-shows as directed Maintain assigned program logs asdirected by the Clinic Manager Actively participate in assigned careteam meetings Complete assigned clinic closing duties,including securing the facility at the end of the shift Maintain a safe, comfortable environmentfor patients, families, and staff Follow HIPAA standards and maintainstrict patient confidentiality Perform other duties andresponsibilities as assigned What We Are Looking For Skills and Attributes Strong computer skills, includingkeyboarding, Windows, and accurate data entry Bilingual in English and Spanishpreferred Exceptional patient relations andinterpersonal skills Ability to work effectively with diversepopulations What You Can Expect Fast-paced clinic front-officeenvironment Frequent interaction with patients,visitors, and staff Shared office space with extendedcomputer use Occasional travel to clinic andmeeting locations within the service area Compensation and Benefits: Competitive Pay Medical, Dental and Vision Insurance Holiday Vacation and Sick Leave Employee Assistance Program Life Insurance (Basic + Voluntary) Tuition Reimbursement 403(b) Retirement plan with 6% match If you are a compassionate, service-mindedprofessional who enjoys helping others and creating positive patientexperiences, we’d love to hear from you. Join a team where your dedication andattention to detail help patients feel welcomed, supported, and cared for atevery visit. #J-18808-Ljbffr The Staff Pad