Member Service Representative II - Bank Teller

Description

Position: Member Services Representative II - Bank Teller

Pay Range: $21.00 to $24.00 hourly

FLSA Classification: Non-exempt

Join the Team That Puts Community First!

Foothill Credit Union isn’t just a financial institution—we’re a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we’ve been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health.

Our commitment to excellence speaks for itself:

• Five-Star Rating from Bauer Financial—placing us among the best in the industry.
• #1 in California for 2025 in the overall return of value to members among peer credit unions ($700MM–$1B), according to Callahan & Associates.
• Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence.

But we’re more than numbers—we’re a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you’re not just building a career—you’re making a difference.

Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact!

Benefits and Perks:

• 100% covered Medical/Dental/Vision for Team Members
• 401(k) plan with match
• Profit-Sharing Plan
• Paid Holidays
• Paid Time-Off
• Loan discounts
• And more!

What You'll Do: At Foothill Credit Union, we're passionate about exceeding our members' expectations and making a positive impact in the communities we serve. As a Member Services Representative II, you'll be an essential part of creating exceptional member experiences by building meaningful relationships, providing financial solutions, and delivering service with professionalism, empathy, and integrity.

In this role, you'll help members achieve their financial goals by identifying products and services that meet their needs, while contributing to the Credit Union's overall growth and success. You'll thrive in a collaborative, team-oriented environment that values continuous learning, personal development, and a commitment to excellence. We are looking for individuals who embody our core values, take pride in helping others, and are motivated to grow their knowledge of credit union products, services, operations, and regulatory requirements.

If you're passionate about serving others, enjoy building connections, and want to be part of a culture that values teamwork, accountability, and making a difference, we'd love to hear from you.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Perform tasks independently, analyze research, and resolve problems and members’ issues with minimal supervision
• Consistently adhere to sales and service guidelines to provide an exceptional member service experience
• Receives and disburses funds, posts deposits, loan payments, transfers, withdrawals, addition, and deletion of authorized account signers
• Processes loan advances from credit card or line of credit accounts
• Issues cashier's checks
• Balances cash drawer daily
• Operates computer terminals and maintains records of various transactions.
• May conduct limited activities associated with opening new accounts.
• Assist members with complex requests
• Create a welcoming, friendly, professional environment when interacting with the public
• Supports and actively promotes all marketing campaigns
• Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs
• Scans and balances check in preparation for check processing
• Assist in processing school bags and in balancing the cash vault
• Regularly makes and assists in implementing suggestions to improve policies,
• procedures, and member programs/promotions, compiles, reviews, and forwards branch reports to management
• You might be required to perform your duties at different branch locations
• Assists in the training of new team members

Requirements

Experience/Education Requirements:

• High school diploma or equivalent
• 1-3 years of credit union/banking experience.
• Previous teller or equivalent experience serving customers.
• Knowledge of banking and/or credit union regulations and statutes

Desired certifications in the following areas:

• None

Other Skills and Abilities:

• Strong interpersonal skills, a positive attitude, and a willingness to assist others
• Ability to identify members’ opportunities for financial improvement, communicate recommendations, and provide support
• Effective verbal and written communication skills
• Reliable attendance and good judgment
• Basic math skills and organizational ability
• Projects a professional image
• Bilingual (Spanish/English) proficiency preferred

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, Intersectionality, status as a veteran, and basis of disability or any other federal, state, or local protected class.