Aviation Services Coordinator

Aviation Services Coordinator

This position is for Twin Cities Aviation, a family-owned and operated aircraft maintenance service business in operation since 1997. Your employment, if hired, will be with Twin Cities Aviation.

Twin Cities Aviation (TCA) is an FAA Part 145 Repair Station and Cirrus Certified Service Center dedicated to excellence and quality service. Our team is small and tight-knit, with a culture built on trust, accountability, and helping one another succeed. We support owners of general aviation aircraft and take pride in making sure every aircraft leaves our shop safe, compliant, and ready to fly.

Core Values

Excellence: We show up prepared, follow procedures, and take pride in doing things right the first time. Excellence means accuracy, dependability, and continuous improvement.

Compassion (Others-First Service): We treat our team like family and put others first. That means helping technicians when they're under pressure, keeping our shop stocked and organized, and making customers feel confident in our work.

Purpose (You Were Made for This): We believe meaningful work comes when you use your organizational skills to make a real difference. Even if you're not turning wrenches, your contributions are vital to the health of the company, the safety of aircraft, and the success of the team.

Position Summary

We are seeking an Aviation Services Coordinator who is organized, dependable, and energized by working in an aviation environment. This role manages the non-mechanical side of our operation: customer communication, billing, bookkeeping support, compliance recordkeeping, shipping, supplies, and tool calibration. This person will support the Accountable Manager (President), Chief Inspector, Director of Maintenance, and the entire shop team. It's a role for someone who thrives on keeping people and processes on track, enjoys helping others, and takes pride in creating order behind the scenes.

Key Responsibilities

Administrative & Operational Support:

• Receive, sort, and route mail and packages; handle outgoing shipping.
• Maintain office and shop supplies; reorder proactively.
• Prepare bank deposits, track petty cash, and coordinate with accounting.
• Support onboarding for new employees (paperwork, training checklists, orientation).
• Help with scheduling meetings, compliance deadlines, and recurring reports.
• Keep ERP/CRM records up to date with notes, work order info, and billing entries.

Compliance & Recordkeeping:

• Work with the Chief Inspector and Maintenance Manager to organize Part 145 repair station records.
• Maintain employee training logs and readiness for audits.
• Track business license renewals, insurance updates, and certificates.
• Post and maintain required regulatory signage and documents.

Customer & Team Communication:

• Provide timely updates to customers as directed by the Maintenance Manager.
• Coordinate aircraft induction and delivery logistics with the shop and front desk.
• Serve as a support contact for technicians needing documents, tools, or supplies.

Qualifications

• Associate's degree or higher in Business Administration, Office Management, or related field preferred.
• 2+ years administrative or office management experience (aviation, or other regulated industry preferred).
• Strong organizational skills; proven ability to manage multiple priorities and follow through.
• Familiarity with bookkeeping tasks (billing, deposits, expense reporting).
• Proficient in Microsoft Office Suite; comfortable learning ERP/CRM systems.
• Excellent verbal and written communication skills.

Competencies

• Detail Orientation Keeps records accurate and up to date.
• Follow-Through Closes loops without reminders; dependable with deadlines.
• Team Service Puts team needs first and helps keep others on track.
• Organization Creates order from complexity; manages digital and physical systems.
• Adaptability Handles changing priorities in a busy shop environment.

Physical Demands / Work Environment

• Primarily office-based inside a hangar environment.
• Some walking between office and hangar spaces.
• Occasional lifting of boxes or supplies (up to 25 lbs).
• Exposure to aircraft noise and shop activity when in hangar.

Why Join Us?

This is more than an office jobit's a chance to be part of a family-style aviation shop where your organizational skills directly support safety, compliance, and customer confidence. You'll be the hub that helps the team stay organized and on track. If you're the type of person who thrives when everyone counts on you to keep things moving smoothly, you'll love it here. Compensation: $23.00 - $35.00 per hour.