Technical Support Specialist

Responsibilities Responding to inbound client calls, chats and cases regarding client specific products while troubleshooting our software Act with determination and full ownership to resolve all cases with importance on first contact resolution Develop an understanding of product knowledge, architecture, and solutions Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs Exhibit a speed to success through effective troubleshooting Highlight the ability to resolve synchronization software functioning issues Responsible for managing cases and ensuring timely resolution of client concerns Provide expert advice to assist clients with the health of their business through using Solutionreach software Demonstrate drive for the success of our client’s practices Must be able to effectively solve software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution Empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase Requirements At least 2+ years experience in the field of technology Additional customer service experience Proficient and experienced in Windows workstation and server environments Strong communicator and social skills Familiar with one or more database types Able to troubleshoot, test, report, document, install, and train on software Strong written and verbal communication skills Tech savvy with an understanding of how medical practice needs can be better supported through technology #J-18808-Ljbffr