Full Time Team Lead

For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. Position: Food Service Lead Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s) For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. Ensure location (or stand) is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary. Assist supervisors with tasks to ensure the restaurant and other food locations run smoothly. Supports restaurant prep (FOH and line) for daily operation. Meets daily quick service, food service, safety and quality, availability, merchandising, and guest service standards. Participates in safety logs, including food temperatures, rotation, and waste as necessary. Ensures proper uniform, hygiene, hand-washing, and glove use with oneself. Actively helps to support operations in the assigned role, supporting holes as necessary. Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence. Communicates with the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality. Uphold and demonstrate a complete understanding of company policies and procedures. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. Demonstrates the ability to remain flexible in a fast-paced environment. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focuses on removing barriers and empowering growth and opportunity for team members at all levels. displays knowledge of efforts in business application, as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focuses on opportunities for giving back. 1 year of food service experience preferred. ~ Eligible for overtime pay. Tuition Discount through Partnership College. Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day . Paid sick leave is provided in accordance with applicable state and local laws. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. We accept applications for this position on a rolling basis. Applications are reviewed as received, and the position remains open until filled. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.