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Office Clerk - Administrative Officer

Baltimore County, MD

Job Overview Regular Schedule: 34 hours per week. Position: Office Clerk within the Bureau of Community Health Services, Department of Health and Human Services. Essential Duties Accepts paperwork and information from customers and local departments of social services. Enters customer information and records into the appropriate database. Screens applications for FIA benefits and forwards packages to appropriate staff. Interviews and interacts with applicants to request and verify information for pending cases. Answers telephone calls from customers, DSS staff, advocates, physicians, attorneys, etc. and/or routes them to appropriate staff. Reviews, evaluates, and verifies information; proofreads, reviews, and examines documents for accuracy and completeness. Monitors and tracks cases appearing on pending reports so that eligibility decisions can be made within appropriate timelines; assists FIA staff in processing routine and simple changes. Prepares and edits correspondence, reports, charts, forms, graphs, schedules, and other documents using a typewriter or a personal computer. Provides other related clerical support services as needed. Qualifications Education: high school diploma or an appropriate high‑school equivalency plus one year of general clerical experience. Additional experience or education may substitute on a year‑for‑year basis. Knowledge, Skills and Abilities: Knowledge of office procedures and filing systems. Knowledge of county rules and departmental regulations and procedures. Skill in operation of office machinery and automated office systems. Ability to communicate clearly. Ability to read and comprehend simple instructions and documents. Ability to answer routine questions. Ability to maintain files. Ability to process information according to established guidelines. Ability to effectively deal with the public. Physical and Environmental Conditions The work involves frequent walking and standing, some lifting and carrying of objects of moderate weight. #J-18808-Ljbffr Baltimore County, MD

Vacancy posted 4 days ago
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