Program Manager

Schedule: Generally 25 hours per week, Monday through Friday, with typical hours of 1:00 PM to 6:00 PM. Hours may vary based on program planning, preparation, activities, and operational needs. Flexibility in scheduling is expected. Compensation: $25.00 per hour Reports To: Executive Director Work Location: Primarily on-site, with school transportation, local outings, and event participation Position Title: Program Manager Employment Status: Part-Time, Hourly Schedule: Generally 25 hours per week, Monday through Friday, with typical hours of 1:00 PM to 6:00 PM. Hours may vary based on program planning, preparation, activities, and operational needs. Flexibility in scheduling is expected. Compensation: $25.00 per hour Reports To: Executive Director Work Location: Primarily on-site, with school transportation, local outings, and event participation About Rocksolid Rocksolid Community Teen Center transforms lives through positive youth development, mentorship, and growth. We provide teens with a safe, welcoming place to build relationships, confidence, life skills, and community connection. Position Summary The Program Manager leads Rocksolid's day-to-day teen programming and creates a safe, structured, welcoming, and engaging experience for youth. This position is responsible for planning, organizing, implementing, and overseeing daily program operations, activities, program staff, volunteers, transportation, parent communication, teen support, camps, attendance, and program outcomes. The Program Manager is expected to take initiative, independently manage program responsibilities, and proactively communicate needs and challenges. Working closely with the Executive Director and collaboratively with the Assistant Director, this position ensures consistent program quality, effective operations, and adherence to organizational policies and procedures. Essential Duties and Responsibilities Program Planning and Daily Operations Develop and maintain the annual program calendar, daily activity schedules, and plans for camps, field trips, and special program experiences. Develop and maintain program plans and activity schedules at least four weeks in advance, ensuring adequate preparation, supplies, staffing, and resources for successful implementation. Plan and lead engaging, age-appropriate activities aligned with Rocksolid's mission and positive youth development approach. Manage daily opening, closing, setup, cleanup, supplies, snacks, meals, check-in, check-out, attendance, and parent authorization procedures. Create opportunities for teen leadership, youth voice, feedback, and meaningful participation. Maintain accurate activity, permission, attendance, transportation, and program participation records. Evaluate program activities and make adjustments based on teen interests, participation, feedback, and program goals. Teen Safety, Support, and Behavior Management Create an environment where teens are treated with dignity, fairness, consistency, and respect while maintaining clear expectations and healthy boundaries. Monitor teen behavior, use appropriate de-escalation strategies, respond to concerns, and support positive youth development. Review registration information regarding IEPs, 504 Plans, disabilities, medical, behavioral, sensory, communication, mobility, or other support needs that may affect participation. Work with families and the Executive Director to identify reasonable accommodations and develop support, behavior, and safety plans when needed. Document behavioral, medical, transportation, and safety incidents promptly; communicate serious concerns to parents and the Executive Director. Lead immediate emergency response during program hours and ensure staff readiness through established safety procedures and drills. Ensure staff and volunteers consistently follow organizational safety policies, supervision expectations, and reporting procedures. Staff, Volunteer, and Transportation Leadership Assist with the recruitment, interviewing, and onboarding of program staff; provide day-to-day supervision, scheduling, coaching, and performance feedback in coordination with the Executive Director. Recruit, orient, train, schedule, and supervise program volunteers and interns. Assign daily roles, provide clear direction, model professional conduct, and ensure appropriate adult coverage and supervision ratios. Coordinate daily school transportation, including pickup schedules, routes, driver assignments, and communication with families, while ensuring compliance with organizational transportation and safety policies. Ensure transportation lists, emergency contacts, permissions, vehicle capacity, and parent communication are complete before pickups or outings. Report staff performance concerns, vehicle issues, facility hazards, maintenance needs, or significant safety concerns to the Executive Director. Foster a collaborative, positive, and accountable working environment among program staff and volunteers. Parent, School, and Community Communication Serve as the primary contact for routine parent questions regarding attendance, activities, behavior, transportation, camps, and daily program matters. Communicate clearly, professionally, and compassionately while maintaining confidentiality and appropriate boundaries. Coordinate school outreach and student recruitment and maintain relationships with counselors and frontline school staff. Coordinate teen stories, displays, performances, or program participation at fundraising and community events as requested. Refer complaints, legal concerns, media inquiries, major partnership requests, and sensitive organizational matters to the Executive Director. Maintain consistent communication with families regarding program schedules, activities, expectations, and changes. Program Outcomes and Organizational Coordination Collect teen feedback, program stories, participation data, and outcome information that demonstrate program quality and impact. Track program goals, identify trends and barriers, and recommend opportunities for program improvement. Prepare timely program updates and reports for the Executive Director and, when requested, the Board of Directors. Take ownership of assigned program responsibilities, independently manage priorities and deadlines, and proactively seek guidance, resources, or support when needed. Proactively identify and communicate program needs, scheduling challenges, resource limitations, and potential concerns to the Executive Director, recommending solutions when appropriate. Collaborate with the Assistant Director to coordinate program resources, maintain accurate records, and identify opportunities to strengthen program operations. Participate in staff meetings, planning, training, community events, and other duties consistent with the role. Required Qualifications At least two years of experience working directly with middle school or high school youth in a structured program setting; supervisory or lead experience strongly preferred. Demonstrated ability to plan engaging activities, manage groups, establish consistent expectations, and respond calmly to challenging behavior or emergencies. Demonstrated ability to work independently, manage competing priorities, take initiative, and follow through on responsibilities with limited day-to-day supervision. Strong communication, organization, documentation, judgment, relationship-building, and problem-solving skills. Ability to work collaboratively with teens, families, staff, volunteers, schools, community partners, and organizational leadership. Proficiency with common digital tools for scheduling, attendance, forms, documents, email, and program reporting. Commitment to Rocksolid's mission and successful completion of required background checks. Valid driver's license and acceptable driving record; must meet Rocksolid's driver eligibility requirements when operating organizational vehicles. Current First Aid/CPR certification and a valid Washington State Food Worker Card, or the ability to obtain them within the timeframe established by Rocksolid. Preferred Qualifications Associate or bachelor's degree in youth development, education, social services, recreation, nonprofit management, or a related field; equivalent relevant experience will be considered. Experience supervising staff, interns, or volunteers in a youth-serving nonprofit, school, church, recreation, or community organization. Experience supporting youth with behavioral, medical, disability, sensory, communication, or accommodation needs. Experience coordinating school transportation, camps, field trips, or community-based youth activities. Physical and Scheduling Requirements This active, youth- and community-based position requires regular supervision of teens in indoor, outdoor, gym, transportation, and field-trip settings; effective in-person and electronic communication; frequent standing and movement throughout program spaces; and occasional lifting or movement of program materials or supplies weighing approximately 25 pounds, with reasonable accommodations as required by law. Schedule: Generally 25 hours per week, Monday through Friday, with typical hours of 1:00 PM to 6:00 PM. Hours may vary based on program planning, preparation, activities, and operational needs. Flexibility in scheduling is expected. Equal Employment Opportunity Rocksolid Community Teen Center is an equal opportunity employer committed to a welcoming, inclusive, and respectful environment and does not discriminate on the basis of protected characteristics under applicable law. Job Description Disclaimer This description outlines the general nature and level of work performed and is not an exhaustive list of duties or qualifications. Rocksolid may modify responsibilities as program and organizational needs evolve. #J-18808-Ljbffr Rocksolid Community Teen Center