Case Manager, Student Support Team

Case Manager, Student Support Team (2601397) Division of Student Affairs – a student‑focused organization dedicated to empowering student success and supporting personal development. We create, enhance, and sustain a culture of respect and inclusion, focusing on equity and social justice. Our goals are pursued through introspection, vulnerability, empathy, compassion, learning, and courage. Named one of the "Most Promising Places to Work in Student Affairs" by Diverse Magazine. Serving a highly diverse student body. Ranked #1 in the AAU and #3 nationally in fostering students' social mobility. Awarded multiple distinctions in experiential learning, career development, voter engagement, student engagement, health and wellness practices, and quality of residential life. Required Qualifications Master’s degree (or foreign equivalent or higher). Three (3) years of full‑time advising, counseling, and/or administrative experience. Experience counseling and supporting students in emergency or crisis situations. Experience working in an external social service agency setting. Supervisory experience (supervision of students considered). Experience working with a diverse student population. Proficiency with Microsoft Office and/or Google applications. Preferred Qualifications Master’s degree in higher education administration, counseling, social work, or a related field. Additional years (4+) of full‑time advising, counseling, and/or administrative experience. Experience in a higher education setting. Experience working with faculty, academic affairs, and/or student affairs staff. Experience with student staff training and development. Program development experience. Experience presenting or teaching. Brief Description of Duties The Case Manager is a key member of the Student Support Team and Family Services and Support. The incumbent engages, supports, and empowers undergraduate and graduate students to maximize their Stony Brook experience and prepare for success both on and off campus. This role requires a high level of care, discretion, and support for student safety and well‑being, as well as strong customer service, interpersonal, organizational, and time‑management skills. The case manager works independently and collaboratively, demonstrating strategic and analytical thinking, problem‑solving, and effective decision‑making under urgent circumstances. Academic Coordination & Crisis Response Provides oversight and immediate response during crisis situations, using discretion to determine appropriate intervention levels and escalation to senior leadership. Collaborates with campus partners to offer immediate assistance and ensures comprehensive follow‑up. Provides expert guidance on university policies regarding formal academic interruption requests and coordinates leave of absence processes. Facilitates referrals to Counseling and Psychological Services (CAPS), the Survivor Advocate, the CARE Team, University Police, and Student Health Services, ensuring student well‑being while maintaining academic integrity. Leads strategic planning for students’ successful return to campus, ensuring academic continuity or a structured pause based on recovery or crisis resolution needs. Case Management: Basic Needs & External Partnerships Provides short‑term case management for students experiencing basic needs insecurity, focusing on food security, stable housing, and emergency financial assistance. Serves as the campus expert on SNAP benefit navigation, assisting students to understand eligibility, exemptions, and application processes. Develops and maintains relationships with external community partners, such as local social service agencies, housing authorities, and non‑profit organizations. Continuously assesses the local resource landscape to keep the referral network current, effective, and responsive to student barriers outside the classroom. Student Navigation & Advocacy Acts as the primary navigator for complex situations, coaching and advocating for students through medical withdrawals, hospitalization follow‑ups, family loss, and other personal challenges. Coordinates support for students facing attendance gaps due to extended absences, providing a stable and compassionate point of contact. Troubleshoots multifaceted problems presented by students, families, and faculty to identify effective pathways for long‑term success. Ensures all documentation and communication strictly adhere to FERPA regulations and maintains accurate case records in the departmental database. Staff Supervision & Strategic Initiatives Participates in hiring, training, and supervising student staff to maximize professional growth and ensure high‑quality service delivery. Coordinates departmental events and outreach initiatives that foster a caring, supportive, and diverse campus community reflecting university values. Participates in Admissions and New Student/Family orientation events to communicate the scope of services provided by the Student Support Team, including education on basic needs resources and proactive case management for student retention. Professional Development and Committee Involvement Engages in learning, growth, and development opportunities such as classes, training, committees, and webinars. Participates in or supports events, activities, and programs sponsored by areas outside of the unit/department. Performs additional duties or projects as assigned, aligning with rank and departmental mission. Works evenings and weekends as required. Special Notes This is a full‑time, FLSA exempt appointment, not eligible for overtime. Minimum salary threshold is required to maintain FLSA exemption. Salary : $68,000–$70,000 plus $4,000 location pay = $72,000–$74,000 total compensation. The annual UUP location pay is paid biweekly. Essential Position : Designated essential based on duties and functions. Employees may be required to work or remain on the premises during emergencies. Work‑visa sponsorship is not available for this position. EEO Statement Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws. If you need a disability‑related accommodation, please call the Office of Equity and Access (OEA) at View phone number on click.appcast.io. 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