Order Specialist

Order Specialist

Department: Supply Chain

Employment Type: Permanent - Full Time

Location: United States/Carrollton, TX

Reporting To: Meagan Schultz

Compensation: $17.35 - $21.65 / hour

Description

GLOBAL LEADERS IN CUSTOMER EXPERIENCE AUTOMATION

With a culture rooted in innovation, Glory's team transforms our customers' businesses every day. Our automation solutions empower retailers, restaurants, and financial institutions to save time, reduce costs, and deliver unparalleled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years and a global leader for more than a decade. This reputation is built on our pioneering software and hardware, combined with our dynamic team. Alongside our technology, it's our people who drive our success.

WHY JOIN US

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

ROLE PURPOSE

Responsible for maintaining stock in the warehouse and technician's inventory, operating within cost restraints and supplier's lead time. Handles incoming parts and supplies orders from field, partners, and customers. Supports functions related to inventory accuracy.
BENEFITS
• 401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.
Plus, Glory matches 3% up to 6% of your contribution
• Health insurance - 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive - 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D - Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid
• Paid Vacation - start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your
first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays - 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance - this benefit only applies to certain positions

Key Responsibilities
• Process incoming parts and supply orders for field, partners, and customers. Review, schedule, and revise shipment plans to ensure efficient distribution of products to satisfy customer requirements.
• Verifies system perpetual inventory reports against physical count of inventory, research issues, and correct variances.
• Issue orders to meet customer requirements, define safety stock levels, internal sub-component build and any rework requirements. Release management for field, partner, and customer orders. Emergency sourcing with established vendors
• Confer with department managers or other personnel to assess progress and discuss needed changes.
• Follow up on Defective Material Reports (bad out of box or early life failures) through to closure.
• Manage partner forecast for Glory affiliates, domestic and international.
• Liaison regularly with the purchasing department to maintain order promise dates, investigate shipment issues with various shipping vendors (inbound & outbound) to expedite flow of materials and meet customer expectations..
• Establishes and promotes good housekeeping and safety practices.
• Other duties as assigned.

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS
• Associates Degree, Bachelor's Degree preferred or a minimum of three years related experience and/or training

REQUIRED SKILLS AND COMPETENCIES
• Strong sense of urgency to fulfill part requirements in a field service organization.
• Must be able to sit for extended periods of time.
• Preferred inventory control experience.
• Ability to read and interpret documents, such as safety rules, operating / maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to interact effectively, primarily on the phone, to stakeholders including field technicians, managers, customers or employees of the organization.
• Ability to calculate figures and amounts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Job Benefits

BENEFITS
• 401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance - 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive - 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D - Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid
• Paid Vacation - Start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays - 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance - this benefit only applies to certain positions