Field Service Representative

About the Role Schneider’s Field Service Representatives play an impactful role within the organization—collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both company‑manufactured and third‑party equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. This opportunity is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+overtime), with most work occurring at customer sites. The Field Service Representative will work within the U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. Typical Responsibilities Pre‑site, startup, repair, preventive maintenance, and field modification of equipment. Problem solving with customers, electricians, sales partners, technical support, and District Service teams. Completion of field service reports, expense reports, preventive maintenance, and startup data sheets. Working with your Manager and/or Regional Service Director to resolve complex escalated issues. Continuous learning and training on various products both in the field and in the classroom. Additional Responsibilities Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air. Assist senior technicians and support Project Management on larger system start‑ups. Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects. Act on behalf of the District Service Manager to resolve operational issues as required. Compensation & Benefits The expected compensation range is $66,000 – $99,000 per year, which includes base pay and a short‑term incentive. The range applies to candidates located within the United States. Benefits include medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks credits, flexible work arrangements, paid family leaves, a 401(k) plan with matching contributions, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year, the opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. Qualifications Associate’s degree, trade or vocational certification, military training, or similar experience in electrical‑related disciplines. Ability to read blueprints and schematics. Thorough understanding of principles of AC and DC power and various AC and DC supply circuit components. At least 2 years of field service repair and customer service experience with UPS systems, power distribution, switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical, or electronics equipment. At least 2 years in Field Services or an equivalent industry experience. Strong safety practices and adherence to the company’s safety procedures (lock‑out/tag‑out, all safety programs, and on‑time completion of safety trainings). Identification of hazards in the work area and reporting of all safety matters, incidents, and near misses to management or the safety representative. Preference for experience with NFPA‑70E or OSHA. Safe driving and vehicle operations skills. Proficiency in utilizing test and diagnostic equipment. Experience reading and interpreting schematics, drawings, and operation manuals. Ability to write service reports, correspondence, and procedures; effectively present information and respond to customer questions. Physical capability to bend, stoop, lift, and carry items weighing up to 40 pounds. Ability to work outside in extreme conditions such as heat, cold, rain, and dust. Capacity to remain standing for extended periods, including working in small confined spaces. English proficiency required for communication with customers and team members. Basic computer skills and proficiency with Microsoft Office (Outlook, Teams, Word, Excel) and the ability to navigate and utilize company digital tools and resources. Equal Opportunity Statement Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr