IT Infrastructure Manager

IT Infrastructure Manager

Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We're not just a casino—we're a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

The IT Infrastructure Manager is responsible for the design, implementation, security, and maintenance of American Place Casino's technology infrastructure. This includes servers, networks, storage, telecommunications, and cloud environments. The manager will oversee day-to-day operations, ensure high availability and performance of IT systems, and provide leadership to technical staff. This role ensures the infrastructure environment meets regulatory, security, and operational requirements to support casino operations and guest experience.

Leadership & Management

• Manage and mentor IT infrastructure team members, fostering a culture of collaboration, accountability, and continuous improvement.
• Partner with the Director of IT to define infrastructure strategies, budgets, and roadmaps aligned with business goals.

Infrastructure Operations

• Oversee the operation, maintenance, and optimization of servers, storage, networking, and telecommunications systems.
• Ensure reliable uptime and availability of critical systems supporting casino operations, gaming systems, and corporate functions.
• Coordinate patch management, backups, and disaster recovery testing.

Network & Cybersecurity

• Maintain a secure IT environment compliant with gaming regulations, cybersecurity standards, and company policies.
• Implement and manage firewalls, intrusion detection/prevention systems, endpoint protection, and network monitoring tools.
• Oversee identity and access management, enforcing least-privilege and strong authentication standards.
• Ensure PCI DSS, SOX, and other relevant compliance requirements are consistently met.
• Develop and maintain cybersecurity incident response plans, conduct regular risk assessments, and lead vulnerability remediation efforts.
• Provide training and guidance to staff on cybersecurity best practices and awareness.

Project Management

• Lead infrastructure-related projects, including upgrades, expansions, and new technology implementations.
• Work with vendors and service providers to evaluate, negotiate, and manage infrastructure contracts.
• Document systems, processes, and configurations for operational transparency and continuity.

Collaboration & Support

• Partner with vendors, business stakeholders and the IT support team to resolve escalated issues.
• Provide guidance to ensure technology aligns with business operations, guest services, and regulatory requirements.
• Maintain positive working relationships with business stakeholders, users, vendors, and regulatory agencies.

Experience You will need:

• 5+ years of IT infrastructure experience, with at least 3 years in a management or supervisory role.
• Strong knowledge of networking (LAN/WAN/Wi-Fi), virtualization, cloud platforms, and enterprise systems.
• Demonstrated experience with cybersecurity operations, risk management, and compliance frameworks.
• Excellent leadership, communication, and project management skills.
• Ability to work flexible hours, including evenings and weekends, as required to support casino operations.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience in the casino/gaming or hospitality industry.
• Certifications such as CISSP, CISM, CCNP, or Microsoft/AWS cloud certifications.

Core Competencies

• Strategic and analytical thinking
• Strong problem-solving and troubleshooting abilities
• Ability to manage multiple priorities in a fast-paced environment
• Team leadership and staff development
• Commitment to service excellence and regulatory compliance

Physical Requirements:

• Ability to sit or stand for extended periods while working at a computer or in meetings.
• Ability to lift, move, and carry computer equipment, servers, network gear, and peripherals weighing up to 50 pounds.
• Ability to bend, kneel, reach, and climb ladders or step stools to access cabling, racks, or overhead equipment.
• Manual dexterity to handle small components, cabling, and tools.
• Ability to work in confined spaces such as server rooms, wiring closets, and under desks.
• Sufficient vision and hearing to perform tasks related to IT infrastructure, including reading detailed schematics and responding to auditory alerts from equipment.
• Ability to travel between different casino properties, offices, and data centers as needed.
• Ability to respond to emergencies after hours, which may require being physically present on property.

Certificates, Licenses, Registrations:

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks and Salary:

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution.
• Educational Tuition Reimbursement
• Ventra Program, EAP programs, etc.

Salary Range: $85,000-$135,000

Company Statement on EOAA: American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.