Residency & Sales Counselor

Job Description

Start with a job, stay for a career. Walk through our doors and see the difference in the future with senior living and care. We provide upscale resort style living located in beautiful Novi, Michigan. Rose Senior Living is a premier provider of senior living in the nation. Our Providence Park location boasts stunning views of the ITC trail and is nestled in a beautiful natural setting full of wooded areas and Michigan wildlife.

When you work at Rose Senior Living at Providence Park, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

Rose Senior Living at Providence Park is recruiting for a hospitality focused Sales Counselor to join our team! This position is responsible for working with the Director of Sales & Marketing to successfully build occupancy thru sales and move ins. Supports the Director of Sales & Marketing in generating inquiries, handling prospects, conducting tours, entering and utilizing data entered into the lead management system and other activities necessary to achieve budgeted census goals.

Here are a few of the daily responsibilities of a Sales & Residency Counselor:

• Work closely with the Director of Sales & Marketing to plan and implement lead-generation activities that increase inquiries and occupancy.
• Handle inquiries to the community via phone or drop-in. Must be able to quickly establish rapport and complete a thorough discovery to address prospect needs.
• Follow the ExSell with LCS sales process and utilization of ExSell Connection Sheets.
• Conduct community tours, effectively overcome objections, and confidently ask for the sale.
• Conduct personal follow-up with a variety of prospects. Able to identify and make recommendations for addressing objections/needs.
• Complete accurate documentation and timely data entry into the lead management system on a daily basis.
• Stay up to date on the competition, including their strengths and weaknesses, and identify effective ways to overcome objections.
• Actively plan, participate, and execute in any in-house marketing events.
• Actively plan, participate, and execute in generating resident and prospect referrals
• Actively plan and participate in any community outreach efforts.

Here are a few of the qualifications we need you to have:

• Associate's degree (emphasis in sales/marketing preferred).
• Two years' experience in marketing/sales.
• One year's experience in senior housing or healthcare-related field.
• One year's experience in hospitality preferred.
• Self-starter, with a strong sense of ownership and the ability to work independently.
• Ability to collaborate with an interdisciplinary team to ensure resident satisfaction from initial inquiry through the resident's length of stay.
• Ability to represent the community professionally through appearance, communication, and conduct.
• Proficiency in utilizing multiple CRM systems and digital marketing platforms.
• Ability to assess prospective residents, including, but not limited to, determining the appropriate placement within the community's neighborhoods.
• Attention to detail, including, but not limited to, lead management, lease preparation, and accurate data entry.

The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises in all interactions with residents, fellow employees, and guests:

• We greet you warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We anticipate your needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We make you feel important.
• We embrace and value our differences.
• We ask, "Is there anything else I can do for you?"
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer