Call Center Representative

Job Description

Job Description

White River Toyota needs an on-site Call Center Representative to answer incoming client phone calls for the busy service department. These calls include but are not limited to scheduling service appointments, tracking parts, answering questions about recalls and general service inquiries. Candidate must be computer literate and have outstanding communication and customer service skills.  

• Comprehensive benefits: Medical, dental, vision, life, and disability insurance
• Childcare reimbursement to help with family needs
• Flexible spending accounts for added convenience
• 401(k) with company match to help secure your future
• Immediate accrual of paid time off—start taking time for yourself right away
• Substantial vehicle/service discounts—save big on your ride and services
• Wellness benefits including a free gym membership to keep you in top shape
• Pet insurance for your furry friends
• Annual incentives and opportunities for career advancement—we love to promote from within!
• Company events and community engagement to help you connect and give back

• Answer all incoming calls (200-300 per day between 4 individuals).
• Assist each caller with the best customer service possible.
• Schedule all Service appointments.
• Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.
• Keep up to date with all Toyota recalls.
• Track and schedule recalls as parts become available.
• Respond to all online chats and text messages.
• Monitor all appointments made online, fixing and calling customers as needed for service.
• Stay up to date on training through the University of Toyota, dealership-provided training, etc.
• Other miscellaneous Call Center related tasks as needed.

• High school diploma or equivalent plus a minimum of one year relevant experience.
• Outstanding telephone skills: ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers.
• Firm knowledge relevant to the customer service function.
• Strong computer skills; typing, filing and other basic office skills.
• Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry.
• Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament.
• Prior experience in an Automotive setting a plus.