Loss Prevention Supervisor

Division
Grand Hyatt Nashville

Description


The Loss Prevention Supervisor will lead by example to uphold a safe, secure, and welcoming environment for all guests and employees. Your leadership in patrolling, incident response, and team supervision ensures that hotel operations run smoothly and that all policies and procedures are consistently enforced. By fostering a proactive security culture, you help minimize risk and build trust across the property.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Ability to guide, support, and train Loss Prevention Officers while maintaining a calm and authoritative presence on property.
• Skilled in handling disturbances, guest complaints, and security incidents with professionalism and discretion.
• Exercises sound decision-making in high-pressure situations, including emergencies and policy violations.

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in security or 1 year of law enforcement experience, or an equivalent combination.
• Patrolling hotel areas, including lobbies, corridors, and public spaces, to maintain order and deter threats.
• Investigating thefts, vandalism, guest concerns, and suspicious behavior.
• Managing emergency responses and assisting in accident situations.
• Monitoring safety equipment and reporting hazardous conditions.
• Identifying and addressing guests with questionable reputations or concerning behavior.
• Supervising Loss Prevention Officers, providing guidance, coaching, and direction.
• Supporting hotel leadership during high-volume events or group stays.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay Rate: $25/hour


Position Requirements


Successful completion of a background check is required prior to employment.

Category
Loss Prevention

Location
Grand Hyatt Nashville 229

Full-Time/Part-Time
Full-Time

Shift
Various Shifts

CA Pay Range

Number of Openings
1

Req Number
LOS-26-00034

EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.