Domestic Agent II

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Domestic Agent II supports the coordination and execution of domestic air and ground freight shipments while providing reliable service to both internal and external customers. This role is responsible for handling day‑to‑day shipment activities, including quoting, routing, tracking, and documentation, with a strong focus on accuracy and timely communication. The Domestic Agent II works closely with carriers, vendors, and customers to ensure shipments move efficiently and issues are resolved promptly. Responsibilities Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly Route freight shipments across multiple transportation modes and services based upon client requests Proactively communicate with clients regarding status of freight Communicate with vendors/suppliers regarding shipment dispatch, routing and rates Manage daily on-time and defect codes, carrier re-weights and insure all masters rated Assist local sales and domestic offices with air/ground freight issues Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed Ensure paperwork, labeling and scanning for accuracy Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc. Responsible for processing monthly inventory Network with corresponding departments to ensure files are billed and posted prior to end of month Continuous learning through required compliance training and certifications of software and/or regulations. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma or GED (required) Some College/Associate's Degree or equivalent () Experience 3+ years Freight Forwarding experience (required) 5+ years (preferred) 1+ years Intermediate knowledge of IATA and TSA regulations. (required) and 1+ years SAP and AS400 experience (preferred) Knowledge, Skills, And Abilities Microsoft Office Basic knowledge of IATA and TSA regulations Mist be able to work in a deadline driven and fast-paced, high volume work environment Must have excellent organizational skills and be detailed oriented Must have the ability to be a team player and support teammates Must have the ability to work independently Licenses and Certifications Dangerous Goods Certification Upon Hire (preferred) #J-18808-Ljbffr AIT Worldwide Logistics