Complex Front Office Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel

Overview The Hilton Portland Downtown and The Duniway are seeking a Complex Front Office Manager to oversee daily front office operations and deliver warm, memorable guest experiences across the properties. Hilton Portland Downtown, located in downtown Portland, offers 455 guestrooms, 48,000 square feet of flexible meeting space, and two restaurants, including Porto Terra Tuscan Grill & Bar. The Duniway, a boutique retreat with 327 guestrooms, features ultra-modern, flexible meeting space suitable for smaller meetings and social events. Responsibilities Manage daily front office operations: Oversee front office activities including guest service, registration, room inventory, and adherence to policies and standards. Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience. Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth. Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed about hotel offerings, services, and local attractions. Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards. Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment. Minimum Qualifications Minimum 2 years of front office management experience. Experience in managing a full-service hotel with at least 300 rooms. Schedule flexibility. Union experience and Hilton system knowledge are highly preferred. What It Takes to Make the Stay A commitment to hospitality that reflects integrity, leadership, teamwork, ownership, and a sense of urgency to make a lasting impact. Benefits for Team Members Incredible travel perks: 110 nights of discounted travel, with room rates as low as $40/night at Hilton properties through the Go Hilton travel program. Own a piece of Hilton: Employee stock purchase program (ESPP) with a discount to help build financial future. Paid parental leave: Paid leave for eligible team members, including partners and adoptive parents. Personalized caregiving support: Access caregiving concierge services for you and loved ones. Crisis concierge: Single point of contact for practical and emotional support in times of loss. Mental health resources: Free counseling and support through the Employee Assistance Program (EAP). Generous paid time off (PTO). Health & welfare benefits: Health plans, dental, vision, and more. Financial security for your future: Retirement plans to help save for what’s next. *Benefits availability may vary depending on location and terms of employment. #J-18808-Ljbffr Hilton