Customer Service Representative

Customer Support Representative (Onsite)

Location: Manhattan, New York

Employment Type: Contract (Full Time)

Experience: From 0 years to 5 years

Hourly Rate: $18 - $19 per hour (All inclusive)

Position Summary

The Customer Support Desk is the first point of contact for end users. You will resolve incidents promptly, maintain accurate records, and deliver a high-quality customer experience — all while meeting service level targets and supporting the overall efficiency of the Service Desk.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
• Assist customers by providing information and guidance related to operational services
• Record inquiries and requests using a ticketing or support system
• Follow predefined scripts and procedures to assist customers
• Escalate complex issues to supervisors or specialized teams when required
• Maintain clear and accurate notes of customer interactions
• Ensure a positive and helpful customer experience

Candidate Profile

• Excellent communication skills with strong customer service orientation.
• Ability to remain calm, patient, and professional when handling customer inquiries.
• Strong listening skills with an empathetic and positive communication style.
• Detail‑oriented with strong organizational and time‑management skills.
• Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.

Preferred Attributes

• Prior experience in Customer Service.
• Experience with CRM/ITSM tools.
• Call Center experience and managing tickets, preferably in the public services.

Equal Opportunity

Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.