Account Operations IoT Support Specialist

Job Description

Job Description

Technical Support & Account Operations

 

 

This role is primarily focused on managing the operational performance of assigned client fleets and relationships (approximately 70%), with the remaining time dedicated to hands on field installation, maintenance, and troubleshooting work (approximately 30%). The exact mix may vary based on client needs and deployment schedules.

 

• Own the ongoing monitoring and operational performance of assigned client equipment fleets, proactively identifying and addressing potential issues.

• Act as the primary operational contact for assigned clients, managing ongoing communication related to fleet health, issues, resolutions, and next steps.

• Proactively contact clients to communicate issues, mitigation steps, resolutions, and follow-ups.

• Effectively explain technical issues and solutions to non-technical stakeholders.

• Coordinate with internal teams as needed to escalate, track, and resolve issues, maintaining accountability for outcomes on assigned client accounts.

• Ensure a high-quality customer experience by responding promptly and professionally to client needs.

• Maintain accurate records related to fleet performance, incidents, and resolutions. Field & Technical Operations (in support of assigned client fleets)

• Install and commission proprietary IoT equipment at client points of purchase.

• Perform preventive maintenance, repairs, and component replacements on assigned equipment.

• Diagnose and troubleshoot electrical, electronic, mechanical, and connectivity issues.

• Conduct routine inspections and identify equipment or locations requiring maintenance or repair.

• Maintain accurate records of installations, maintenance activities, and issue resolution.

• Order and manage tools, parts, and materials required for maintenance and repairs.

• Perform light site-related tasks directly related to equipment installation, operation, or service activities.

 

The ideal candidate will demonstrate a hands on approach, with excellent mechanical and customer service skills.

• Knowledge of general electrical maintenance and repair.

• Basic electronic and connectivity knowledge (IoT experience is a plus).

• Ability to use hand tools and power tools safely and effectively.

• Strong organizational and time-management skills.

• Basic analytical skills and comfort creating and managing maintenance or performance reports.

• Customer-focused mindset with strong communication skills.

• Ability to manage work independently, prioritize tasks across multiple client accounts, and deliver agreed-upon outcomes with minimal day-to-day supervision.

• Ability to collaborate effectively with remote teams as needed.

• Related technical, field service, or customer support experience preferred.

\nCompany Description

One of the fastest growing companies offering career growth!

Company Description

One of the fastest growing companies offering career growth!