Membership Manager

The International Association for the Study of Lung Cancer (IASLC) is the premier international membership association for physicians, researchers, and medical professionals, who are dedicated to conquering lung and thoracic cancers worldwide. We are seeking a Membership Manager to lead and execute programs that strengthen member retention, renewal, engagement, and long‑term member value. Day to day, the Membership Manager is responsible for developing and implementing member engagement initiatives, volunteer programs, and membership operations while using data‑driven insights to improve participation, satisfaction, and retention. Working collaboratively across the organization, the Membership Manager helps to deliver a consistent, high‑quality member experience that supports IASLC's strategic objectives. This exempt, nonsupervisory position is physically based in our downtown Denver, CO office on a hybrid work schedule. This position reports to the Chief Marketing & Membership Officer. In this role, you will: Develop, implement, and optimize strategies that improve member recruitment, strengthen member retention, enhance member value, and support IASLC's long‑term organizational objectives. Lead the Association's membership and engagement programs, including recruitment, ongoing member support, and continuous program improvement. Manage the IASLC online member community, Thoracic Circle, fostering peer‑to‑peer connections and knowledge sharing. Identify and implement member engagement opportunities across all IASLC programs and conferences. Develop and execute member recognition and volunteer appreciation programs that encourage participation, recognize contributions, and strengthen member engagement. Monitor, analyze, and communicate various membership metrics. Utilize performance dashboards and provide data‑driven recommendations to improve program effectiveness. Serve as a staff liaison to the Membership committee in collaboration with the CMMO and provide support for other member‑led committees as needed. Coordinate IASLC nomination and appointment processes for the identification and selection of Board and committee members in collaboration with cross‑functional stakeholders.to cultivate donor relationships. Work collaboratively with all departments to integrate member engagement and retention strategies across the organization. A successful candidate will have the following qualifications: Bachelor’s degree. Three (3) or more years of experience in member engagement, membership, community management, customer success, nonprofit management, or a related field. Experience working within a professional association, nonprofit, or membership‑based organization. Demonstrated success developing and implementing member engagement, retention, volunteer, or committee programs. Strong project management, organizational, and prioritization skills. Experience using Association Management Systems (AMS), Customer Relationship Management (CRM) platforms, online community platforms, or similar engagement technologies. Experience analyzing data, developing reports, and providing data‑driven recommendations. Professional written and oral communication skills. Professional discretion and ability to manage sensitive and confidential information. Ability to work collaboratively as a part of a team and maintain positive interpersonal relationships in a small, cooperative working environment. Proficiency in using CRM systems and fundraising software. Ability to travel domestically and internationally to IASLC conferences and events, as needed (5‑10%). Multilingual fluency/literacy would be a plus. What makes the IASLC the place for you? A meaningful mission. Your work will support global efforts to find effective treatments for lung cancer, one of the most prevalent and deadly forms of cancer worldwide. Opportunity to work with leading physicians and researchers. You will meet and promote the activities of the world’s brightest minds in the field of thoracic oncology and exciting new scientific advancements. A positive work culture. Our people make the IASLC a special place to work. We are committed to living out our company values at all levels on a daily basis. Belong to a collaborative team. Our small team creates a lot of magic through our collaborative approach to work. Your work will provide many opportunities to work cross‑functionally across the organization. Great employee benefits. Full‑time employees are eligible for a comprehensive package of benefits, including medical, dental, vision, life, and disability insurance benefits. We also offer a generous 401(k) match, paid vacation and sick time, paid holidays, and other perks. In addition, some positions will have opportunities to travel domestically and internationally. Hybrid work schedule. Employees are based in our Denver office 2 days weekly and are allowed to work remotely 3 days per week. Compensation: $70,000-80,000 annually, depending on related experience and education. We believe the best solutions come from diverse teams. We strive to have an environment where everyone has an opportunity to be successful regardless of any lawfully protected status. #J-18808-Ljbffr