Help Desk Technician I
BAE Systems USA
Role Overview We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. This position will provide first‑line technical support to the DoD/DoW scientific, research, and engineering community utilizing High Performance Computing Modernization Program (HPCMP) assets. What You Will Do Provide front‑line technical support via phone, email, or in‑person for HPC‑related hardware, software, and network issues. Assist users with job submissions, scheduling, and monitoring on HPC systems. Why It Might Be a Fit Troubleshoot and resolve issues related to Kerberos authentication, HPC system access, storage systems, and network connectivity. Collaborate with senior HPC staff to elevate and resolve complex technical issues. Requirements High school degree. 1‑2 years of experience in a help‑desk or technical support role. Knowledge of HPC systems and software. Experience with Servicenow IT Service Management platform. Benefits Onsite position at WPAFB, Dayton, OH. 2nd Shift (3:30pm–11:30pm), Sat‑Wed. Training on 1st shift (Mon‑Fri) for a few weeks. #J-18808-Ljbffr
Vacancy posted 3 days ago
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