Wire Transfer Supervisor

Overview As a Wire Transfer Supervisor you will have the opportunity to lead a diverse team of specialists to ensure all Domestic, International and Treasury Management wires are processed to the Federal Reserve Bank accurately and timely. The Wire Transfer Supervisor will manage the daily workflow to ensure all department goals and timelines are met. This role will ensure that the team is following UCB's Policies and Procedures, maintaining compliance with State and Federal regulations, and ensuring BSA/OFAC processes are completed. You will help create an environment of camaraderie and teamwork that makes United Community Bank a great place to work. What You’ll Do Responsible for the execution and general oversight of all functions and workflows within the Wire Department. Perform annual review with employees to ensure effective talent management and succession planning. Promote departmental success and staff development by ensuring proper training is provided, including cross‑training staff on various wire functions. Regularly motivate and coach personnel to ensure operational and productivity standards are met or exceeded. Maintain a good working relationship with all teams, both internal and external customers, to solve and research wire transfer issues. Create and maintain clear and precise departmental procedures that pertain to Domestic and International Wire Transfers. Make recommendations and/or implement department changes to streamline processes and reduce expense or loss. Review published branch operational procedures to ensure information provides clear and accurate instruction that complements departmental procedures. Ensure all wire transfer GL accounts are balanced and reconciled daily. Prepare and/or approve monthly reconciliations for all ACH/Wire/Cash general ledger accounts. Monitor Wells Fargo Foreign Exchange and USD Pass‑through accounts for outages. Serve as an admin for the Wells Fargo account. Monitor the Consumer Investigation log to ensure open items are worked to resolution within the timeframe required by regulations. Monitor Wire Recall case workflow to perform follow‑ups until completion. Possess in‑depth wire reporting knowledge and ability to build customized reports based on user requests. Ensure all changes or upgrades to the Wire Transfer system configuration are properly tested and approved before implementation. Perform system security admin duties for SWIFT. Conduct annual required failover/disaster recovery testing for the wire transfer system. Troubleshoot wire system errors, open cases in the support portal, and work with vendor, admin, and technology groups to resolve issues. Serve as a backup to all staff in the Wire Transfer Department and assist the ACH‑Wire‑Cash Manager as needed. Assist with the merger and acquisition process of new banks as it relates to wire transfers. Requirements For Success High School diploma or equivalent. Bachelor's Degree desired, but not required. 3–6 years’ work experience in wire transfers or bank operations preferred. Excellent understanding of Federal and State banking regulations and UCB's wire transfer policy and procedures. Excellent working knowledge of Microsoft Office Suite; Outlook, Excel and Word and general office equipment, as well as the ability to navigate computer programs efficiently. Ability to work in a time‑sensitive environment, high monetary risk operations governed by established deadlines and regulatory requirements; demonstrates the ability to multitask and prioritize. Coordinate, control, and plan the daily schedule for wire transfer operations. Possess a positive attitude and excellent leadership skills to effectively lead a team of diverse individuals and foster a teamwork environment. Collaborative team player with sound judgment to determine risk versus service. Effective organizational, communication and management skills. Strong analytical and data‑gathering skills with excellent attention to detail. Responsible for staff management, evaluating personnel performance and hosting staff meetings. Participate and complete all required compliance training, including Bank Secrecy Act/anti‑money laundering training and internal and external training programs, online training, meetings, and seminars/conferences. Conditions of Employment Must be able to pass criminal background and credit checks. This is a full‑time, non‑remote position that may require up to 5% travel. Pay Range USD $38,769.00 - USD $57,876.00 /Yr. FLSA Status: N on‑exempt. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr United Community