Design Studio Consultant

Design Studio Consultant

Toll Brothers, America's Leading Builder of Luxury Homes, seeks a Design Studio Consultant to assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Bonita Springs, Florida.

The Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder's code of ethics, values, and mission statement. This position will interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.) and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary.

Primary responsibilities include:

• Assist prospective buyers/home buyers with tours/options selections
• Complete buyer selection paperwork accurately and provide to consultant by deadline provided
• Navigate the Toll Intranet for product and builder information
• Utilize Pivotal software and Excel to enter home selections and options
• Interact with internal mortgage company personnel as needed to confirm buyer affordability
• Submit paperwork to buyers for final authorization through DocuSign and process through SDW to internal business partners, as directed by consultant
• Prepare and double-check final document package for accuracy and submit to construction team
• Process special requests with appropriate approvals from management
• Answer phones as needed
• Provide status updates to Design Studio Manager
• Provide buyer feedback internally
• Maintain communication with sales consultants
• Walk-through with sales/construction/marketing personnel of all merchandised models
• Execute selections for Quick Move-In inventory homes as needed by communities
• Field visits as needed. Tour community models, Quick Move-In homes and homes in production
• Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterly
• Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.
• All other duties as assigned

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications

Does this describe you?

• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Applies creative problem-solving to address business needs and issues
• Must be able to handle the challenges related to customer service
• Ability to perform in a sales environment working and interacting with people and providing excellent customer service
• Ability to assist buyer in reaching decisions in a timely manner
• Ability to educate buyer on products
• Strong ability to set clear and concise expectations with customer that support corporate processes and policies
• Able to plan and prioritize while focusing on detail orientation and effective time management
• Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor
• Able to work with employees among multiple departments
• Working knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint
• Able to utilize the department specific technologies to solve business challenges
• Participate in continuing education as needed

Do you have these qualifications?

• Essential:
• Great sales skills
• Basic knowledge of homebuilding/construction techniques
• Excellent communication and organization skills
• Patience, empathy and good listening skills
• Enthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer
• Valid driver's license and clean driving record
• Preferred:
• Design knowledge, real estate/builder experience a plus
• An Interior Design degree is a plus

We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!

Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!