Operations Manager

Job Description

Job Description

Operations Manager

Location: Prince Frederick, MD

Hours: Full-Time (Minimum 40 Hours Per Week)

Compensation:

$50,000–$65,000 Annual Salary (Based on Experience)
+ Performance Bonus Opportunities

Join the Leadership Team at TNT Strong

TNT Strong is Southern Maryland's premier fitness facility, offering 24/7 gym access, personal training, semi-private coaching, large group training, nutrition coaching, recovery services, childcare, and a high-energy community focused on helping people transform their lives.

We are looking for an exceptional leader to join our team as our Operations Manager .

This is not simply an administrative position.

This is a leadership role responsible for ensuring the business operates efficiently every single day while supporting our General Manager, leadership team, and ownership.

You will be responsible for helping drive:

• Operational excellence
• Team execution and accountability
• Systems and process improvement
• Facility operations
• Member experience
• Staff scheduling and coordination
• Project implementation
• Communication and organizational efficiency

If you're someone who loves creating systems, solving problems, leading people, and taking ownership, this is an incredible opportunity to help shape the future of one of the fastest-growing fitness facilities in Southern Maryland.

Position Overview

The Operations Manager serves as the operational leader of TNT Strong by ensuring that our daily systems, processes, projects, and team execution consistently operate at a high level.

This role works directly alongside the General Manager and ownership to implement company initiatives, improve efficiency, maintain operational standards, and create a world-class experience for both members and staff.

You should think of the day-to-day operations of TNT Strong as your responsibility and constantly look for ways to improve systems, organization, and execution.

This role requires:

• Leadership
• Professionalism
• Accountability
• Strong communication
• Exceptional organization
• Attention to detail
• Ownership mentality
• Problem-solving
• Time management
• Ability to prioritize multiple projects simultaneously
  

Schedule & Requirements

• Full-Time Position (Minimum 30-40 Hours Weekly)
• Some evenings and Saturdays required
• Leadership and administrative responsibilities throughout the week
• Must be dependable, highly organized, and responsive
• Ability to manage multiple priorities while maintaining a positive attitude

Compensation Structure

Base Salary

$50,000–$65,000 annually , based on experience, qualifications, and leadership ability.

Performance Bonuses

In addition to your salary, you'll have opportunities to earn additional compensation through:

• Monthly Operational Performance Bonuses
• Quarterly Leadership Bonuses
• Future compensation

Responsibilities

Leadership & Team Development

• Lead daily operational execution across the facility
• Support and develop department leaders
• Assist with hiring, onboarding, and staff training
• Help maintain accountability and performance standards
• Conduct regular operational meetings
• Support employee coaching and development
• Foster a positive, high-performing team culture

Operations & Systems

• Oversee daily facility operations
• Create, improve, and maintain Standard Operating Procedures (SOPs)
• Develop operational systems and workflows
• Ensure checklists and operational standards are consistently followed
• Manage operational projects from start to finish
• Coordinate maintenance requests and vendor relationships
• Oversee inventory, purchasing, and supply management
• Ensure facility cleanliness, organization, and presentation remain exceptional

Member Experience

• Help create an exceptional member experience throughout every department
• Resolve member concerns professionally and efficiently
• Improve operational consistency across all client touchpoints
• Support member retention initiatives
• Ensure front-end operations exceed expectations

Technology & Reporting

• Assist in managing Club Automation, Go High Level, Slack, Google Workspace, and other operational platforms
• Monitor operational KPIs and dashboards
• Assist with reporting and business analytics
• Improve automation and operational efficiency
• Maintain accurate documentation and operational records

Project Management

• Execute new business initiatives
• Coordinate special events and facility projects
• Assist with launches of new programs and services
• Support growth initiatives, including expansion into our new facility
• Ensure projects are completed on time and to company standards

What We're Looking For

The ideal candidate:

• Has proven leadership ability
• Is highly organized
• Has exceptional communication skills
• Thinks proactively instead of reactively
• Solves problems independently
• Takes ownership without being asked
• Enjoys improving systems and processes
• Can lead teams while maintaining positive relationships
• Has excellent time management skills
• Wants long-term career growth

Management, operations, hospitality, project management, or fitness industry experience is preferred but not required. Leadership, professionalism, organization, and a strong work ethic matter most.

Why TNT Strong?

At TNT Strong, we are building far more than a gym.

We are building a company focused on:

• Leadership
• Excellence
• Community
• Accountability
• Continuous Improvement
• Life Transformation

As our Operations Manager, you'll play a critical role in helping prepare TNT Strong for its next stage of growth, including the opening of our new facility and continued expansion of our services.

This position offers significant opportunities for advancement as our company continues to grow.

How to Apply

To apply, complete the application through our BambooHR link and submit the following:

• Your resume
• A short paragraph explaining why you believe you'd be a great fit for this position
• Your completed Speed Wins Assessment (instructions provided in the application
  

Please be prepared to identify 3-5 operational improvements ("Speed Wins") you would make after reviewing our website and social media. We aren't looking for perfection—we're looking for how you think, identify opportunities, and solve problems.

Email:
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Subject Line: Operations Manager Application – [Your Name]