DevOps Engineer with GECX and CXAS Experience
Themesoft Inc.
Job Description
Job Title: DevOps Engineer with GECX and CXAS Experience
\nLocation: Charlotte, NC
\nWork Arrangement: Hybrid Onsite
\nEmployment Type: W2 Contract
\n \nJob Description:
\nKey Requirements:
\n• Strong experience in Google Cloud Platform (GCP) and CI/CD pipeline development.
\n• Hands-on expertise in DevOps tools, automation, and deployment orchestration.
\n• Experience with AI/Agentic solutions, AI agents, or conversational AI platforms.
\n• Preferred: Experience with CXAS, Dialogflow, or similar customer experience / conversational AI technologies.
\n• Knowledge of integrating AI-driven workflows with cloud-native applications.
\n \nNice to Have:
\n• Experience building, deploying, or supporting agent-based AI solutions.
\n• Exposure to GenAI, chatbots, or customer experience platforms.
\n \nOverall Profile: Looking for a DevOps Engineer with strong GCP and pipeline expertise, complemented by experience in AI agents, CXAS, Dialogflow, or other agentic AI technologies.
\nExperience level : 8+ years
\n \n• AWS Expertise: 5+ years of hands-on experience with AWS services, specifically EKS, VPC, IAM, ECR, and Load Balancers
\n• Kubernetes: Strong proficiency in Kubernetes architecture, administration, and troubleshooting
\n• Istio Service Mesh: Practical experience installing and configuring Istio on Kubernetes/EKS
\n• GitLab CI/CD: Proven experience building and maintaining GitLab pipelines with multi-stage deployments
\n• Infrastructure as Code: Proficiency with Terraform
\n• Containerization: Expert knowledge of Docker and container best practices
\n• Scripting: Strong scripting skills in Bash, Python
\n• Networking: Solid understanding of networking concepts, DNS, load balancing, and security groups
\n• Flexible to support the release schedule/time
\n• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred
\n \nWork Authorization: Applicants must be legally authorized to work in the United States.
\n \nEqual Employment Opportunity
\nThemesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.
\n \nThanks & Regards,
\nVignesh
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