Product Manager, Freight TMS

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. We manage over $10 billion of commerce annually and are building the AI-first logistics platform for modern commerce.

The Freight TMS came to Stord through the ProPack acquisition as a system known as ProPack360 (P360). We are rebuilding it - with significant AI acceleration - into Stord's native stack and integrating it with SMC3 for modern LTL rating, tendering, tracking, and document management. The system supports a ~$15M annual LTL freight business and, just as importantly, is the physical-movement backbone behind Stord's zone-skipping strategy and Standalone Parcel courier pickups.

This role owns that system and that rebuild. We are looking for a product manager with real freight and LTL depth who has rebuilt or migrated a complex operational platform before, can move fast with AI-accelerated engineering, and understands that this system is the connective tissue between the parcel network and the physical world.

What makes this role transformational:

You will own the rebuild of an acquired freight platform (P360) into Stord's native stack - an AI-accelerated, high-velocity program.

You will own the SMC3 integration for LTL rating, tendering, tracking, and document management, replacing legacy providers.

You will own the first-mile, middle-mile, and final-mile movement that makes Stord's zone-skipping strategy possible.

You will own the sortation engine that injects packages into the network and captures the actuals that protect margin.

What You'll Do:

Freight TMS Rebuild (P360 → Native Stack) (35%):

• Own the rebuild of ProPack360 into Stord's native stack, including the full rebuild of the legacy frontend into React.
• Own the SMC3 integration: aggregate pricing, electronic BOL, dispatch, status notifications, and document retrieval.
• Drive the decommissioning of legacy providers and the cutover into the Stord cloud environment.
• Sequence the rebuild into deliverable phases with parallel validation before production cutover.

LTL Freight Operations (20%):

• Own LTL rating, tendering, PRO assignment, and BOL management via carrier APIs.
• Own the freight work-order lifecycle from build to completion.
• Support the ~$15M annual LTL freight business and the operations team that runs it.
• Own LTL tracking, milestone visibility, and document management (PODs, invoices, weight certificates).

Zone-Skipping & Middle-Mile (20%):

• Own first-mile courier pickups from brand facilities, often as consolidated LTL shipments.
• Own hub consolidation, linehaul between hubs, and final-mile injection into carriers.
• Partner with the Standalone Parcel PM so the Freight TMS reliably executes the physical legs the Parcel API routes.
• Own the logistics logic that makes zone-skipping economical.

Sortation Integration (15%):

• Own the sortation engine and the integration with sortation hardware (e.g. NPI Xstream).
• Own the decision-engine requirements that process scan data and return sort instructions within tight latency bounds.
• Own the automated capture of actuals (weight/dims) that feeds real-time auditing and margin preservation, in coordination with Core TMS.

Carrier & Infrastructure Partnerships (10%):

• Serve as the product relationship owner for LTL carriers and LTL API infrastructure partners (SMC3).
• Manage relationships with sortation hardware and middle-mile partners.
• Represent Freight TMS needs in technical and commercial discussions.

What You'll Need:

Freight & LTL Domain Expertise:

• Hands-on experience with LTL freight operations: rating, tendering, PRO/BOL, and carrier tracking.
• Understanding of freight document workflows (BOL, POD, weight certification) and the freight work-order lifecycle.
• Familiarity with LTL carrier APIs and infrastructure providers (SMC3 or comparable).
• Understanding of first-mile, middle-mile, and final-mile movement and the economics of consolidation and zone-skipping.

System Rebuild & Migration Experience:

• Track record rebuilding or migrating a complex operational system without disrupting the business it supports.
• Comfort sequencing a large rebuild into phases with clear cutover and validation steps.
• Experience working with AI-accelerated engineering to move quickly while managing risk.
• Pragmatism about technical debt, legacy behavior, and what must be preserved versus improved.

Operational & Logistics Fluency:

• Experience building products for operations teams that run real physical workflows.
• Understanding of how warehouse, sortation, and transportation systems connect.
• Comfort with latency, throughput, and reliability requirements for systems tied to physical operations.

Product Execution & Collaboration:

• Strong concept docs, user stories, test/migration plans, and acceptance criteria.
• Experience in a defined product-engineering workflow with clear handoffs.
• Ability to coordinate with adjacent product areas (Standalone Parcel, Core TMS) on shared flows.

What Gets Us Really Excited:

• You have rebuilt or migrated a freight, TMS, or operational system and can talk through how you de-risked the cutover.
• You have deep LTL or freight experience and understand rating, tendering, and document workflows.
• You have built products that drive physical movement - pickups, consolidation, linehaul, sortation.
• You have worked with AI-accelerated engineering and have a point of view on where it helps and where it doesn't.
• You understand that this system is the bridge between the parcel network and the physical world.
• You have shipped AI-powered features in a logistics or operations product and have strong opinions on where the technology genuinely improves outcomes - and where it doesn't.
• You have a track record of shipping features that measurably improved operational efficiency.
• You thrive in fast-paced, high-growth environments where the roadmap evolves with the business.