Product Manager, Parcel Shipping Platform & Integrations

This role owns the Standalone Parcel initiative, the company's highest‑priority revenue initiative, and it encompasses the broader connectivity layer around APIs, integrations, and platform expansion. What You’ll Do: Standalone Parcel Product (35%): Own the Standalone Parcel offering and its flexible integration model (direct API, Stord‑centric, and hybrid/customer‑system flows). Own the Standalone Parcel APIs and the Parcel Rating API that lets customers and other Stord services retrieve quotes without initiating a label workflow. Own supporting capabilities that make the API production‑ready for external brands, including address validation and the manifest API for shipment visibility. Partner with the Commercial Product Owner, go‑to‑market, and the Director of TMS — bringing your own product vision for the portal and APIs, not just turning requirements into specs. External TMS & Carrier Integrations (25%): Own the integrations to external TMS providers — Shipium (primary) and EasyPost (secondary) — including integration roadmaps, capability gaps, and escalations. Lead evaluation, onboarding, and integration of emerging international providers as Stord expands its global footprint. Own vendor‑account support, including bring‑your‑own‑carrier and drop‑ship scenarios that broaden the brands Stord can serve. Drive the strategy to keep business‑critical logic internal while using external providers for what they do best (e.g. label generation). Tracking & Visibility (15%): Own external tracking integrations (e.g. EasyPost) and the evaluation of additional providers to fill tracking gaps, especially internationally. Own time‑in‑transit as an externally‑informed capability and the manifest visibility that brands rely on. Deliver a unified, dependable tracking experience across a heterogeneous carrier network. Acquired‑Business & Cross‑System Integration (15%): Lead the integration of newly acquired businesses (e.g. W2G) onto the Stord platform, in coordination with Core TMS for any audit/rating changes. Own the exposure of TMS rating and charge data to other Stord systems, including parcel rates and audited charges surfaced in the OMS. Own manifesting workflows that connect Stord to brands’ fulfillment processes. Partner & Vendor Management (10%): Serve as the product relationship owner for external TMS, carrier, and tracking partners. Run point on establishing relationships with additional providers for international expansion. Represent Stord’s integration needs in commercial and technical discussions with partners. What You’ll Need: Hands‑on experience owning API products and external integrations at meaningful scale. Understanding of integration patterns (direct, hybrid, system‑to‑system) and how to meet customers with different technical capabilities. Familiarity with carrier and TMS APIs and the realities of integrating heterogeneous external systems. Instinct for versioning, reliability, error handling, and the operational realities of running integrations in production. Track record building B2B or platform products that generate revenue — ideally taking an internal capability to an external, commercial offering. Understanding of how API‑first products are packaged, onboarded, and adopted. Ability to align product decisions with revenue, margin, and go‑to‑market needs. Familiarity with parcel carrier operations, tracking, and manifesting. Exposure to external TMS providers (Shipium, EasyPost, or comparable) and how they fit a broader stack. Experience with or strong interest in international parcel shipping, including tracking and carrier complexity. Experience managing external vendor and partner relationships, both commercial and technical. Ability to evaluate and onboard new providers with a clear build‑vs‑buy‑vs‑integrate framework. Strong concept docs, user stories, and acceptance criteria, and comfort in a defined product‑engineering workflow. What Gets Us Really Excited: You have taken an internal capability and turned it into an external, API‑first product that generated revenue. You have owned a portfolio of third‑party integrations and have strong opinions on how to evaluate and prioritize them. You have built tracking, manifesting, or visibility products across multiple carriers or providers. You have integrated an acquired business onto a platform and understand the messiness involved. You think about the customer and the revenue even when the work is deeply technical. You have built a customer‑facing shipping or logistics product, or comparable, and have strong, specific opinions about where that kind of product should go next. Key Technical Areas: API‑first product design and external integration patterns for the Standalone Parcel & APIs, Parcel Rating API, and quote‑with‑out‑label flows. Address validation and manifest APIs. Multi‑tenant and external‑customer considerations. External TMS provider integration (Shipium, EasyPost) and emerging international providers. Carrier onboarding and vendor‑account / bring‑your‑own‑carrier support. Integration reliability, error handling, and versioning. External tracking integrations and provider evaluation. Tracking aggregation across a heterogeneous carrier network. Time‑in‑transit and manifest visibility. Acquired‑business onboarding and platform integration. Exposing parcel rates and audited charges to the OMS (S1C) and coordinating with Core TMS on rating/audit dependencies. Equal‑Opportunity Employer Statement We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E‑verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr