Mobile Associate, Store-in-Store, Retail Sales

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, build relationships with customers, and provide exceptional customer experiences in a high‑traffic environment. Job Responsibilities Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions. Consistently leverage digital self‑serve tools during customer interactions and the onboarding process, identifying customer needs and using solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Complete training on the T‑Mobile in‑store experience, products and processes, and knowledge of systems and reference resources; review personal results, current promotions, and updates on the Hub to be customer‑ready at all times. Build rapport, trust, and loyalty with every interaction, proactively reach out to potential customers, follow up, capture referrals, manage back‑processes, and perform price overrides for specialty offers specific to National Retail. Collaborate with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing. Education and Work Experience High School Diploma or GED (Required) At least 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities Customer satisfaction: passionate customer advocate with the desire to connect and have fun with customers; balances customer experience and performance goals (Required) Team building: willingness to work alongside peers and store leaders, sharing best practices while serving customers and resolving issues (Required) Retail sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated Position DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation and Benefits Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days mobile associates receive on‑the‑job training and are eligible for hourly training pay. After training, mobile associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Eligible employees receive an annual stock grant. Full‑time employees have access to medical, dental, vision, flexible spending, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, backup care, tuition assistance, college coaching, short‑ and long‑term disability, and many voluntary insurance options. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. More details available at Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation for Disabilities If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile