Health Technician

Summary

The New Mexico VA Healthcare System is recruiting for a Health Technician (HT) located in the Behavioral Health Care Line (BHCL) Outpatient Clinics. The purpose of the position is to provide medical, psychiatric, and administrative support assistance in the Outpatient Mental Health (OMH), Psychiatry Primary Care (PPC), Neuromodulation Clinic (NMC), and Substance Use Disorder (SUD) clinics by performing technical and administrative tasks with the goal of providing excellent care for Veterans.

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Duties

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Duties include but not limited to :

• Provide quality nursing care to a variety of patients whose age may range from 17 years to 100+ years.
• Communicate effectively with others in all aspects of their duties, working cooperatively as a team member. Interacts with patients, visitors, staff, students, and volunteers in a courteous, helpful, cooperative, and compassionate manner. Adapts his/her care to meet the emotional and physical needs of the patients.
• Maintain a serene atmosphere in the clinic and waiting area by treating patients with respect and dignity and utilizing a calm manner in approaching agitated patient.
• Notify health care professionals when changes are noted in a patient's usual demeanor or if his/her behavior has changed significantly from previous visits.
• Respond and assist in the management of patients who lose control of behavior and/or become harmful to self and others by utilizing measures as directed by the health care professional and use of de-escalation skills.
• Provide for physical and emotional needs of patient requiring 1:1 observation while undergoing procedures or awaiting admission to the hospital.
• Receive written and verbal requests from health care professionals and provides assistance for a variety of difficult examinations and/or procedures that include, but are not limited to, 12-lead EKGs; Ankle-Brachial Index (ABI); bladder ultrasounds; pulmonary functions (PFT); venipuncture for specimen collection, phlebotomy, and/or IV access; wound care/dressing changes; monofilament foot exam; insert indwelling/external catheters; etc. Accurately measures intake and output.
• Operate and maintain medical instruments and equipment for diagnostic and treatment procedures such as Point of Care Testing (POCT), EKG machines, CBG monitors, Breathalyzers, Nebulizer machines, ABI dopplers, bladder scans, spirometers, vital signs monitors, etc. Incumbent facilitates repair or replacement of any malfunctioning or broken equipment or instruments.ms sterile, non-sterile and medicated dressing changes.
• Perform direct patient support to include gathering information from patients, providing personal patient care and patient education on home use of medical equipment such as glucometers, blood pressure monitors, peak flow meters, etc.
• Assist Veterans with scheduling appointments, entering requests for labs, x-rays into CPRS GUI, entering consult requests for specialty services within Behavioral Health, assisting Veterans with scheduling appointments in ancillary/specialty services.
• Provide training to new staff regarding procedures, instruments, or equipment used in this clinic.
• Responds appropriately to emergency situations such as cardiopulmonary failure, hemorrhaging, and shock by assisting in the performance of resuscitation measures (CPR).
• Observe and provide for a safe environment for patients and others through monitoring, reporting and taking protective precautions with any hazards once they are observed. Provides for safety through use of asepsis (Universal Precautions) and isolation of patients when needed.

Work Schedule: Monday-Friday; 8:00am-4:30pm

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

This position has an Individual Occupation Requirement (IOR). You must meet the following:

• Possess technician experience that requires application of knowledge, methods, and techniques of the position to be filled. (This position is part of the series that ranges widely in type and includes support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists.)

In addition to meeting the IOR above, you must meet the experience as described below:GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: setting up equipment for procedures; performing personal patient care; and utilizing an automated system to enter and retrieve patient data.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.