System Administrator

V2Soft is a global leader in IT services and business solutions delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI IT staffing cloud computing engineering mobility testing and more. Certified with CMMI Level 3 and ISO standards V2Soft is committed to quality and security. Beyond our work we actively support local communities and non-profits reflecting our core values. Join us to be part of a dynamic and impactful global company!

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Description:

Role Description

The Identity and Access Management team administers and monitors various security and access control systems protecting valuable information assets. Under the general supervision of the Identity Management and IT Services Manager for Volkswagen Group of America the Security Administrator is responsible for the day to day support and maintenance of network and application access including identity creation and lifecycle. Support is provided for both corporate and dealer end users.

Primary Functions

- User account creation and maintenance within Active Directory LDAP and global user management systems including home drive and mailbox where appropriate.
- Provision/modify access to corporate systems as requested/approved including LDAP-based applications SAP instances vendor applications and proprietary applications.
- Creation of third party vendor IDs; obtain and validate proper vendor paperwork.
- Process terminations from multiple sources including all necessary paperwork and requests as needed; terminate access to all applicable systems; review/audit inactive accounts and disable/terminate unused accounts per process.
- Smart Card processing including receive and verify daily shipments verify employee information both locally and globally card programming/revoking via global security system; troubleshoot card related issues (McAfee Windows VPN) retrieve old certificates and personal identification code(s) when applicable.
- Microsoft Exchange user administration including creation of user mailboxes creation of distribution groups mailbox permissions and troubleshooting delegate and other end user mailbox issues.
- Microsoft Skype for Business user administration including the assignment of phone numbers set-up of delegates and troubleshooting end user functionality/access.
- VPN account administration via RSA console including provisioning of tokens and providing advanced troubleshooting for connection issues.
- LDAP root administration encompassing creation and modification of LDAP roles applications and functions; assign high-level protected roles as approved.
- Manage all corporate application certificates via Entrust; issue/reissue/revoke certificates per defined process.
- Administer all aspects of VW Group system(s) application access in cooperation with global access management teams; follow all designated global standards and documented processes including appropriate forms and signatures.
- Dealer/Dealership administration including GEKO IDs security certificates eShop Star Mobile V-codes dealer portal ID coordination independent repair facility support Erwin certificate requests and privileged account maintenance.
- Incident ticket handling for quick resolution on a variety of 1st and 2nd level security and access related topics.
- Perform and assist with audits of application access user accounts privileged accounts system accounts security groups server groups segregation of duties etc.
- Verify all security-related settings on all applicable accounts conform to corporate and security policy.
- Organize and document audit information for review as needed.
- Create and maintain security procedure and process documents on all system access.
- Provide assistance and instruction to end users on access and identity related issues.
- Assist in producing reports on performance and key metrics provided by management.
- Assist with development and implementation of improvements to the Identity and Access Management process.
- Informs management of critical issues that may affect clients and/or business operations.
- Assist in handling escalations from customers colleagues and vendors

Required Qualifications

- Bachelors degree or equivalent real-life experience
- 3 years of IT experience
- Understanding of core IT service and support practices
- High degree of integrity and trust along with the ability to work independently.
- Strong policy and process knowledge IT auditing skills and expertise to deal with a variety of technologies and customers.
- Ability to identify security risks and escalate where appropriate.
- Demonstrated exceptional organization troubleshooting and documentation skills.
- Proven interpersonal and consultative skills to achieve security goals including ability to communicate well with IT teams and customer both written and verbally
- Working knowledge of ITIL processes (Foundations certification preferred)
- Experience with IT Service Management Tools (Client Service Center ServiceNow preferred)
- Experience administering the following:
o Active Directory
o Quest Active Roles
o Quest Change Auditor
o LDAP
o Microsoft Office Suite 2010 and 2013
o SAP
o RSA
- Intermediate level PowerShell and scripting skills

Performance Metrics

Customer Satisfaction
Ticket Management
Process/procedural adherence and quality

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.

Required Experience:

Unclear Seniority

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