International Sales & Support Specialist

International Sales & Support Specialist At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for three consecutive years, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day. Your Role at Batesville As an International Sales & Support Specialist, you will be responsible for owning and growing a defined portfolio of international customers while actively developing new business opportunities. This role serves as the voice of the local market—bringing customer, competitive, and product insights into the organization to ensure Batesville offers the right products at the right price to win and retain customers. Acts as a primary day‑to‑day contact for assigned clients and serves as the primary operational contact for customers, ensuring a seamless and reliable end‑to‑end customer experience. This role requires consistent communication, ability to drive incremental revenue opportunities forward, and to provide customer support during the full buying journey. This position will proactively build relationships using Batesville’s standard sales process, while also effectively communicating with Batesville associates and customers to continually monitor, document and provide feedback as needed. How You’ll Be Rewarded Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future. The expected hourly pay range for this role is $22.00 to $27.00 per hour, with total compensation including the opportunity to earn up to an additional 20% based on performance. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location. Immediate eligibility – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short‑term disability, Employee Assistance Program (EAP), and more. Generous 401K matching program. Paid time off. Opportunities for development and advancement. What You’ll Do Conduct outbound calls and virtual meetings to sell our products to grow Batesville’s overall book of business. Manage customer engagement across the sales lifecycle, from initial inquiry through deal close and ongoing relationship management. Proactively identify, qualify, and pursue new customer opportunities within assigned regions or markets. Conduct early‑stage opportunity discovery, needs assessment, and solution positioning. Develop a strong understanding of local market dynamics, customer needs, and buying behaviors and translate into actionable insights for leadership. Monitor and document competitive products, pricing, and go‑to‑market strategies. Own end‑to‑end order entry, order processing, and order‑to‑cash execution, ensuring accuracy and timeliness. Coordinate pricing setup, delivery costs, shipping documentation, and logistics execution in partnership with supply chain, procurement and freight forwarders. Manage payment intake (credit card, wire, and other methods) and coordinate with cash application for timely posting. Respond to customer inquiries related to order status, delivery timing, documentation, and quality issues. Gather and synthesize customer feedback on product performance, gaps, and unmet needs. Partner with sales leadership, product, and marketing to influence product portfolio and pricing strategies. Maintain accurate CRM documentation of customer interactions, opportunities, pipeline, and insights. Attend industry related associations and conventions as needed. Other duties as required. What You’ll Bring Bachelor’s degree (B.S./B.A.) or equivalent from a college or university is strongly preferred. 3+ years of experience in inside sales, account management, business development, or related roles. Experience working with small or developing account bases preferred. Experience working in international markets is preferred. Intermediate Microsoft Office experience is required. CRM/Call Management experience preferred. Travel Associate must be able to travel 5 % of the time. Physical Requirements To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances. DISCLAIMER The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time. #J-18808-Ljbffr