Inside Support Specialist / CSR - Manufacturing
$23 - $26 per hourJSG (Johnson Service Group, Inc.)
JSG is partnering with a leading supplier in the Aerospace industry and seeking customer Service Representative/ Inside Support Specialist with Salesforce experience in a Manufacturing setting.
Skills
Skills
- Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews.
- Address and resolve customer inquiries and concerns regarding products, services, billing, etc. to maintain customer goodwill and ensure that we remain a supplier of choice.
- Maintain accurate customer contact base and critical communication files for assigned accounts.
- Develop a high knowledge base on the business products
- Meet/Exceed Customer Satisfaction Goals
- Develop a high level of understanding of the ERP system, Salesforce, Customer Service Portal experience
- 2-year Technical College and relevant experience or Bachelors degree in Business or Engineering preferred
- 2+ years of customer interface within engineered products preferred
- Proficient in Microsoft suite skills, and basic internet searching
- Customer Focused
- Self-starter and creative thinking
- Excellent verbal and written communication skills
- Excellent interpersonal skills
Vacancy posted 4 days ago
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