Restaurant General Manager

General Manager – Dario’s Pizza

Location: Massapequa | West Hempstead Stores 
Job Type: Full-Time

About Dario’s Pizza

At Dario’s Pizza, we’re passionate about great food, exceptional service, and creating an experience that keeps customers coming back. As we continue to grow, we’re looking for a strong, hands-on General Manager who can lead our team, maintain high standards, and take ownership of daily restaurant operations.

Position Overview

We are seeking an experienced, organized, and proactive General Manager to oversee all aspects of high volume restaurant operations. The ideal candidate is a natural leader who knows how to build a strong team, establish clear expectations, hold employees accountable, and create an efficient, well-run operation.

This is not a behind-the-desk management position. We need someone who is actively involved in daily operations, leads by example, and isn't afraid to jump in wherever needed.

The General Manager will be responsible for developing and implementing best practices, maintaining consistency, and ensuring that company policies and procedures are followed across every shift.

Key Responsibilities

Leadership & Team Development

• Lead by example, setting the standard for professionalism, work ethic, accountability, and customer service.

• Recruit, interview, hire, onboard, and train new employees.

• Build a reliable, motivated, and high-performing team.

• Establish clear expectations and hold employees accountable for their performance.

• Provide ongoing coaching, feedback, and performance evaluations.

• Address employee concerns, performance issues, and disciplinary matters promptly and professionally.

• Foster a positive, respectful work environment while maintaining firm standards.

Scheduling & Staffing

• Create and manage weekly employee schedules based on business needs, staffing levels, and labor budgets.

• Ensure adequate coverage during peak hours, weekends, and holidays.

• Manage employee attendance, punctuality, time-off requests, and shift changes.

• Monitor labor costs and overtime while maintaining efficient staffing levels.

• Proactively address staffing shortages and scheduling challenges.

Restaurant Operations & Best Practices

• Oversee daily front-of-house and back-of-house operations to ensure efficiency and consistency.

• Develop, implement, and continuously improve standard operating procedures (SOPs).

• Establish effective systems for opening and closing procedures, shift transitions, cleaning, and daily checklists.

• Ensure all employees consistently follow company policies, operational procedures, and service standards.

• Maintain an organized, clean, safe, and properly functioning restaurant.

• Identify operational inefficiencies and implement practical solutions.

• Ensure food quality, presentation, portioning, and customer experience remain consistent.

• Maintain compliance with food safety, sanitation, health department, and applicable labor regulations.

Accountability & Performance

• Maintain a disciplined, well-organized operation where expectations are clear and consistently enforced.

• Conduct regular team meetings and shift check-ins to communicate priorities and address issues.

• Monitor employee performance and take corrective action when standards are not met.

• Ensure management and staff follow through on assigned responsibilities.

• Take initiative to resolve problems rather than waiting for direction from ownership.

• Communicate operational updates, staffing concerns, and improvement opportunities to ownership.

Customer Experience & Business Performance

• Ensure every guest receives friendly, efficient, and consistent service.

• Handle customer concerns professionally and resolve issues promptly.

• Monitor inventory, ordering, waste, and operational expenses.

• Identify opportunities to improve productivity, control costs, and increase profitability.

• Support business growth while maintaining the quality and culture that define Dario’s Pizza.

Qualifications

• Previous restaurant management experience required; pizzeria or fast-casual restaurant experience strongly preferred.

• Back of House experience and experience making pizza a plus but not required.
  

• Strong leadership skills with the confidence to enforce policies and hold employees accountable.

• Highly organized, detail-oriented, and capable of managing multiple priorities.

• Experience developing operational procedures and improving restaurant efficiency.

• Understanding of labor management, inventory control, and restaurant financial performance.

• Excellent communication, problem-solving, and conflict-resolution skills.

• Comfortable working in a fast-paced, high-volume environment.

• Willingness to work a flexible schedule, including nights, weekends, and holidays as needed.

What We're Looking For

We're looking for someone who takes ownership, sets the tone, and runs a tight ship.

Someone who:

• Doesn't just identify problems but takes initiative to solve them.

• Holds themselves to the same standards they expect from their team.

• Understands that consistency, structure, and accountability are essential to a successful restaurant.

• Can balance being approachable and supportive with being firm and decisive.

• Takes pride in building a team that performs well even when ownership isn't present.

• Treats the restaurant's success as a personal responsibility.