Call Center Representative

Benefits:

Bonus based on performance

Competitive salary

Paid time off

About the Role:

Patriot Showers is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team in Greenville, SC! In this role, you'll be the first point of contact for our customers, helping them find the perfect shower solutions while delivering an outstanding experience from start to finish.

Pay: $18/hr + daily bonuses based on performance targets!

Responsibilities:

Handle inbound and outbound customer calls in a professional and friendly manner

Assist homeowners in setting free design appointments with our sales team

Schedule appointments and coordinate with sales department

Accurately enter and maintain customer data in CRM systems

Follow up with leads and existing customers

Meet or exceed call center performance metrics and KPIs

Requirements:

Strong verbal communication and active listening skills

Comfortable working in a fast-paced, high-volume call environment

Proficient with computers and able to learn CRM software quickly

Positive, patient, and solution-oriented attitude

Ability to work a consistent schedule including alternating weekends

About Us:

Patriot Showers is a trusted name in bathroom renovation, proudly serving homeowners with high-quality shower products and professional installation services. Our customers love us for our reliability, craftsmanship, and commitment to making every bathroom transformation seamless and stress-free. We foster a supportive team culture where employees are valued, trained for success, and given the tools they need to thrive.