Assistant Store Manager- Client Experience & Design

Assistant Store Manager- Client Experience & Design Department: Retail -Leadership Employment Type: Permanent - Full Time Location: San Francisco Compensation: $37.00 - $40.00 / hour Description Hey, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. As an Assistant Store Manager, Client Experience & Design , you’ll help bring Article’s Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty. Why We Need You: As we prepare to open our first San Francisco retail store, we\'re building more than a retail store. We\'re creating a destination where customers can experience the Article\'s brand firsthand through thoughtful design, genuine hospitality, and meaningful connections. Every interaction will help shape how customers perceive our brand, making customer experience a critical part of our success from day one. We\'re looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, design expertise, and coaching. You\'ll play a key role in establishing the customer experience standards, clienteling practices, and service culture that will define the San Francisco store experience. Within your first few months, you\'ll help launch a brand-new store, build strong relationships with customers and associates, and drive consistent execution of our Customer Experience Model. In a year, you\'ll be proud to say you\'ve helped establish a loyal customer base, increased clienteling engagement, and created a showroom experience that customers remember, recommend, and return to. About the new store Our store address: 2299 Alameda St, San Francisco Store size: 7,000 square feet Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6 Home Experts (associates) Hours of operation: The store is open 7 days per week, 10 am - 7 pm Travel: You will be required to travel within the US and Canada. So you will require a valid passport. What You’ll Do You'll be part of the store leadership team, helping deliver an elevated customer experience while supporting design services, clienteling, and team development. Champion and uphold Article's Customer Experience Model across all showroom interactions. Lead by example in delivering warm, authentic, hospitality-driven customer experiences. Coach associates on customer engagement, clienteling, and service excellence standards. Build lasting customer relationships through appointments, follow-ups, and personalized outreach. Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs. Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience. Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement. Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance. Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives. Lead by example with resilience, adaptability, and above-the-line behaviour. Who You Are Qualifications 2+ years of retail leadership experience in a customer-facing environment. Experience coaching and developing team members to deliver exceptional customer experiences. Strong communication and relationship-building skills. Passion for hospitality, customer service, and creating memorable experiences. Leadership & Coaching Sets clear expectations for customer experience, hospitality, and selling behaviours. Models accountability through reliability, ownership, and follow-through. Provides timely coaching and feedback to help associates grow and succeed. Uses facts, customer insights, and business results to guide decisions. Supports learning while maintaining accountability for customer and business outcomes. Design & Customer Expertise Strong interest in interior design, home furnishings, or space planning. Comfortable conducting design consultations and making personalized product recommendations. Skilled at building trust through active listening and understanding customer needs. Passionate about creating seamless omni-channel customer experiences. Comfortable using design tools, customer relationship management tools, and retail technology. Strong organizational skills with the ability to manage multiple priorities and customer interactions. Legally authorized to work in the United States Completion of a criminal background check Travel Requirements: Valid passport and ability to travel throughout Canada and the United States. Nice to Have Experience with clienteling programs, appointment-based selling, or design consultations. Background in furniture, home furnishings, interior design, or lifestyle retail. Experience supporting customer experience or hospitality-focused initiatives. Perks & Benefits The Start Hourly Range is: $37-40/hour Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.* 401(k) Match: 4% matched contributions to help you save for the future. Commuter Program: We offer pre-tax commuter benefits to all San Francisco employees averaging 10 or more hours per week to help offset the cost of public transit (Muni/BART). Product Discount: 45% discount on our entire product range (15% for friends and family). Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually). Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day. Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision. Paid Sick Leave: Pursuant to the San Francisco Paid Sick Leave Ordinance, employees will accrue paid sick leave at a rate of 1 hour for every 30 hours worked. Insurance: Life & Disability insurance, and Travel Medical insurance. Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA. Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance. *Prorated

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