Transportation Coordinator

This a 100% in-person role, in a professional office setting in South Kansas City, MO.

Why Join Our Team?

Masters Transportation has been a leader in the commercial transportation industry for over 30 years. With one of the nation's largest fleets and locations across the U.S., we provide customized vehicle solutions to meet diverse organizational needs. Our services include sales, rentals, leasing, financing, and repairs, catering to industries such as education, hospitality, senior living, and camps. Driven by core values like excellence, integrity, and a solution-oriented mindset, we prioritize safety, quality, and customer satisfaction. As a trusted partner in mobility, we are committed to delivering unmatched expertise and tailored transportation solutions across the country.

Benefits:

• Generous Paid Leave and 12 Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
• 401(k) with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts on travel, entertainment and more.
• Investment in Employee Development.

Job Title: Transportation Coordinator.

Classification: Non-Exempt/Hourly. 

Position Type: Full Time. 

Work Schedule: M-F 8:00 AM – 5:00 PM.

Work Location : Headquarters, Kansas City, MO.

Job Summary: 

This position is responsible for coordinating drivers and third-party vendors to ensure the timely delivery of fleet vehicles while delivering an exceptional customer experience. The role serves as a key liaison between sales, operations, and delivery teams, managing communication, shipment details, and scheduling to support efficient dispatch execution.

The Transportation Coordinator will make real-time operational and dispatch decisions based on available information, proactively communicate issues, and ensure alignment across internal and external stakeholders to achieve on-time delivery and high customer satisfaction.

Essential Functions:  

• Tracking the location of drivers and shipments. 
• Communicating ETA's to customers and salesmen for pick up and deliveries. 
• Coordinating ETAs for pickup and deliveries. 
• Alerting manager and/or sales team to potential delays or issues. 
• Provide solutions to various operational problems. 
• Update internal and external systems with current statuses. 
• Building relationships with contract drivers while helping deliver the best service in the industry. 
• Ensuring compliance with DOT regulations. 
• Building relationships with customers to ensure superior service to enhance business opportunities. 
• Communicate with co-workers regarding customers, drivers, and operational issues. 

Competencies:  

• Job knowledge. 
• Professional Communication. 
• Teamwork.
• Technical skills. 

Work Environment:

• Office.

Physical Demands: 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. 

Required Education/Experience/Certifications:

• High School degree, with some college preferred.
• Basic technology skills, Microsoft Office software skills.
• Ability to learn & navigate software systems.

Preferred Education/Experience/Certifications : 

• Knowledge & Experience in DOT regulated environments preferred. 
• Experience utilizing CRM systems or similar.

Travel Requirements:

None. 

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

AAP/EEO Statement.

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.