Hygiene Coordinator

Full job description

We pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture. Our office treats our patients like family and highly values our patient relationships. We work hard and offer the most up-to-date procedures to provide comprehensive care. Our team is an incredible group that works together to achieve the results we are looking for - smiling faces on our patients and our team!! We would love to have you join our office family!

We are looking for a highly organized, proactive Hygiene Coordinator to support and optimize hygiene schedules. This role is ideal for someone who loves solving scheduling challenges, and is driven by efficiency, communication, and results.
If you enjoy fast-paced environments, working with technology, and making a real impact on patient care and practice growth-this is the role for you.

What You'll Do
Own & Optimize Hygiene Schedules

• Manage hygiene schedules
• Adjust, reschedule, and maximize appointments daily
• Maintain 5% or less downtime and work toward full schedule utilization

Keep Schedules Full & Patients Engaged• Confirm all hygiene appointments using established protocols

• Proactively fill openings using waitlists, ASAP lists, and unscheduled patient reports
• Respond to patient communication platforms

Manage Same-Day Changes• Monitor cancellations and reschedule requests in real time

• Apply cancellation protocols and minimize gaps
• Quickly fill last-minute openings

Drive Daily Schedule Performance

• Review all schedules each morning
• Ensure ins plans are updated in patient record
• Remove unconfirmed appointments by midday
• Continuously fill openings throughout the day
• Track and report daily hygiene availability

Support Growth & Operations

• Assist with insurance verification and breakdowns / updating coverage table
• Help fill doctor-side opportunities from unscheduled treatment lists
• Support patient communication and inbox management

We are looking for someone who embodies:

• Positivity - You bring a can-do attitude, stay flexible, and support your team to create a positive experience for patients and coworkers
• Self-Motivation - You take ownership, act proactively, and look for ways to improve and add value without being asked
• Compassion - You communicate with empathy, kindness, and respect, always putting people first
• Excellence - You hold yourself to high standards, stay detail-oriented, and consistently deliver strong results
• Ethical Integrity - You do what's right-always-with honesty, accountability, and transparency

What Success Looks Like

• Hygiene schedules consistently at 5% downtime or less
• High confirmation rates and minimal last-minute gaps
• Fast response to schedule changes and patient communication
• Fully maximized hygiene opportunities

What We're Looking For

• Dental scheduling or administrative experience preferred
• Strong organization and multitasking skills
• Excellent communication (phone, text, and written)
• Comfortable working across multiple systems and tools
• Detail-oriented with a strong sense of urgency
• Team player with the ability to work independently

BENEFITS

• Competitive Salaries
• Health Stipend, Dental,
• Paid Holidays
• PTO Program
• 401K /401K match
• Professional Training & Development Opportunities