Asset Management Specialist

Asset Management Specialist

We are looking for a motivated Asset Management Specialist ready to take us to the next level! If you have expertise in IT Asset Management, End User Hardware Support, and ITSM/ITAM tools, and are looking for your next career move, apply now.

Job Description

We are looking for an Asset Management Specialist to manage IT assets, enforce governance policies, and provide on-site technical support across statewide offices. This position will be Full-Time and On-Site.

This role requires regular travel to client offices statewide (average 2 days per week) using a client supplied vehicle.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

• Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning
• Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses
• Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams
• Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware
• Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows
• Manage support requests and document system configurations using an online ticketing and documentation portal
• Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles
• Provide support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
• Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

What You'll Need

Required:

• 3+ years of experience in each of the following:
• Helpdesk or Field technician support
• End User Hardware Support (laptops, desktops, mobile devices)
• IT Asset Management
• ITSM/ITAM Tools
• Software installation and maintenance
• Exceptional customer service skills with a commitment to user satisfaction
• Strong communication abilities for technical and non-technical audiences
• A valid US drivers license

Preferred:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field
• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Freshservice ITSM/ITAM
• NinjaOne RMM
• Google Workspace administration experience
• Experience in government or conservation organizations
• Knowledge of Windows 11 operating systems
• Experience with Active Directory administration
• Experience with iOS and Android mobile device management tools
• Experience using Network monitoring and discovery tools
• Experience using antivirus and security software and tools
• Experience with remote monitoring and management support tools

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Must be able to communicate with customers/team members over the phone and in person
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable accommodation statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.

EEO Statement: It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$25 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.